Job Description

Overview

Senior IT Operations Manager

Remote - South San Francisco, CA

Location: Remote South San Francisco, CA

Schedule: Full-Time - Exempt

Department: Information Technology

Reports to: Director of Information Systems

Pay Range: $100,000.00 - $130,000.00

Make a Meaningful Impact

Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating with the HQ team, wed love to hear from you.

About Aspiranet

Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions: Foster Care and Adoption; Transitional Aged Youth (TAY); Residential; Intensive Home-Based Services; Behavioral Health; and Family and Community. At Aspiranet, every role contributes to creating a future where opportunity, hope, and healing are within everyones reach.

Position Summary

The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team. The role involves working with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will help define and implement IT policies, procedures, and best practices. A strong candidate will bring a blend of leadership, technical depth, and a passion for service.

Key Responsibilities

Strategic Planning and Leadership

• Lead IT operational and strategic planning, including fostering innovation, providing guidance on best practices, planning projects, and organizing and negotiating the allocation of resources.
• Align operational improvements with business needs and end-user requirements.
• Develop end-to-end view of service and operations from the customer perspective.
• Create a roadmap for continual process improvement and execute on it.
• Benchmark, analyze, report on, and make recommendations for IT infrastructure and systems improvements and growth.
• Develop and implement IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services.

Operations & Service Delivery

• Oversee daily IT operations including infrastructure, network, cloud services and help desk support.
• Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement.
• Lead incident and problem management with root cause analysis and remediation strategies.

Cybersecurity & Compliance

• Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation efforts, and audit readiness.
• Ensure systems and policies meet HIPAA and other regulatory requirements.
• Incorporate secure-by-design principles into operational standards and project planning.

Technology Planning & Project Management

• Develop and manage IT operations projects and technology upgrades, including researching and recommending new solutions.
• Work with stakeholders to define business and system requirements for new technology implementations.
• Develop requests for proposals with input from the Director of Information Services.
• Oversee IT asset management and procurement for hardware, software, and equipment.

Budgeting & Vendor Management

• Assist with IT budgeting, purchasing, and cost-benefit analysis of technology initiatives.
• Help manage vendor contracts and service agreements in coordination with leadership.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Direct research on potential technology solutions in support of procurement efforts.

Team & Communication

• Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture.
• Maintain clear communication with leadership and staff regarding IT priorities and updates.

Qualifications

• Bachelors degree in IT, Computer Science, or related field; minimum 6 years of relevant experience with at least 2 years in a management or supervisory role.
• MBA or advanced degree with a tech focus preferred.
• Strong knowledge of networks (Cato, Cisco, Fortinet, Sophos), operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications.
• Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security. Experience in regulated environments (e.g., healthcare), with working knowledge of HIPAA and PHI protection.
• Strong incident response, vulnerability management, and endpoint security in operational settings.
• Proven leadership skills with the ability to manage teams, projects, and budgets.
• Familiar with HR and project management best practices. ITIL certification or similar preferred.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Strong customer service orientation and ability to work collaboratively across teams.
• Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment.
• Ability to effectively prioritize and execute tasks in an assignment-intensive environment.

Work Environment & Schedule

• Remote work - IT Team Management
• Monday - Friday (8:00 AM - 5:00 PM)

Equal Employment Opportunity

Aspiranet is an equal opportunity employer that recognizes the value of diversity. We believe a diverse workforce within a culture of Inclusion, Diversity, Equity, and Access (IDEA) increases creativity, innovation, problem-solving, and teamwork for the youth and families that we serve and the organization as a whole. Aspiranet strives to provide our employees with a workplace that is welcoming, inclusive of differing world views, cultures, and lived experiences.

How to Apply

Apply today through our career portal at Join us in building brighter futures. Pro Tip: Once youre in the portal, create an account to start your application.

Job Tags

Similar Jobs