VP of Mission Critical Services Job at Diesel Direct Inc, Stoughton, MA

QWQ4c3ZnZTUwY1ZJdTNlYjlSbXlHVEhyRUE9PQ==
  • Diesel Direct Inc
  • Stoughton, MA

Job Description

The VP of Mission Critical Services focuses on fundamental business issues — managing risk, increasing revenues, controlling costs. Provides direct management oversight for MCS division, clients and subcontractors in their assigned area. Additionally, this role provides leadership, coaching and direction to develop talent within the organization. Interacts with customers, sales personal, third parties and internal departments regularly to identify opportunities and resolve any business challenges proactively if possible.



Responsibilities:

  • The VP Mission Critical Services leads, manages, and sets direction for all branches.
  • Strategize and implement changing operational requirements to gain continued compliance and standards improvement for remote sites.
  • Managing MCS sales and Operations teams and managing the overall performance.
  • Establish efficient management model to provide for execution of our delivery model.
  • Meet or exceed all safety and compliance goals.
  • Meet customer service commitments and create a customer satisfaction culture.
  • Continuously increase route density and route profitability.
  • Maintain a high level of employee satisfaction.
  • Resolve customer satisfaction issues. Determines accountability and process for resolving issues and ensures appropriate and timely follow-up with customer.
  • Overall responsibility for accuracy of all paperwork such as rec sheets and IFTA reports.
  • Identifies training deficiencies and makes recommendations and provides for training needs.
  • Identify longer-term trends and recurring issues and implement solutions to optimize productivity and efficiency.
  • Monitor and manage overtime hours worked with the goal of decreasing the trend of cost of overtime expenses.
  • Evaluate employee performance and communicate positive and negative feedback to employees. Ensure all performance is documented according to company policy. Provide direction and manage employee performance issues to resolution.
  • Identify and develop talent to meet organizational needs. Continuously works to raise the performance bar through coaching and employee development.
  • Interviews potential candidates for hire and makes hiring recommendations.
  • Communicates company policies and procedures to employees.

Knowledge and Experience:

  • Supervisory experience preferred especially in a transportation environment.
  • Experience with P&L management.
  • Strong command of Excel and good command of analytics.
  • Management training and mentoring experience.
  • Excellent communication skills to professionally and effectively deal with customer issues and motivate employee performance.
  • Strong organizational skills to prioritize tasks under time constraints.

This job description lists the primary responsibilities and duties for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. In the event that management exercises its right to assign or reassign duties and responsibilities a review with be given at that time to determine any change in compensation.

PIf209dcf430ed-30492-35338638

Job Tags

Remote job,

Similar Jobs

Yanke Bionics

Patient Care Coordinator Job at Yanke Bionics

Position Overview: Yanke Bionics Hiring! Patient Care Coordinator Fulltime: 8:00 am 5:00 pm, Mon Fri Pay rate: $18.00 to $22.50 per hour. Location: Akron, OH What is in it for you: ~ Insurance Benefits Health, Dental ~401k ~ Paid Time Off... 

The LiRo Group

Vice President MEP New England Job at The LiRo Group

 ...to be a trusted resource for our clients in the public and private sector. We are proud to be known as an Integrated Construction, Design and Technology Solutions firm and we have delivered on that label time and again. Recently, Global Infrastructure Solutions... 

Nugget Markets

Loss Prevention Agent $22-$24/hr* Job at Nugget Markets

 ...an enthusiastic team player who is committed to ethical behavior, including professionalism, honesty and restraint to join our Loss Prevention team. This is a full time position, weekend availability is required.*Individual associate hourly rates are based on factors... 

Ted Britt Auto Group

Sales Consultant Job at Ted Britt Auto Group

 ...plan with employer match ~ Paid Holiday, Sick and Vacation Time Summary: Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques. Essential Duties: Sales Department Operations... 

Victory Mazda of San Leandro

Auto Parts Delivery Driver Job at Victory Mazda of San Leandro

 ...Auto Parts Delivery Driver The Auto Parts Delivery Driver drives company vehicles to pick up and deliver parts in the local area. They transport products from local parts sources and delivers them to our dealership. Most importantly and without exception, the Delivery...