Job Description

Shipping & Receiving Manager

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma's Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

The Shipping & Receiving Manager oversees end-to-end shipping and receiving operations across multiple pharmacy locations. This role is responsible for leading shipping coordinators and logistics teams, ensuring regulatory compliance, optimizing workflows, and maintaining high standards in packaging, delivery, inventory management, and vendor performance. Acting as both an on-site leader and strategic partner, the manager drives continuous improvement in logistics efficiency, operational accuracy, and patient service outcomes.

Schedule Details

• Location: Hybrid Site rotation between Laguna Hills and Orange
• Hours: 8-hour shifts / 40 hours per week
• Days of Operation:
• Monday to Friday: Between 6:00 AM 6:00 PM
• Saturday: 7:30 AM 4:00 PM

Duties & Responsibilities

Team Leadership & Site Oversight

• Supervise Shipping Care Coordinators, Shipping & Receiving Coordinators, and Technicians across the Laguna Hills and Orange locations.
• Provide leadership, performance feedback, and hands-on training to support team development.
• Manage staffing, shift scheduling, and coverage to meet production demands and maintain uninterrupted shipping operations.
• Rotate on-site presence between locations to ensure consistent oversight and prompt resolution of operational issues.

Shipping & Receiving Operations

• Oversee the accurate and timely processing of inbound and outbound shipments.
• Coordinate all aspects of packaging, labeling, staging, and carrier pickup/drop-off logistics.
• Serve as the escalation point for courier-related issues, shipment delays, or incomplete deliveries.
• Ensure daily clearing of staging areas and maintain a consistent flow of completed orders.

Compliance & Documentation

• Maintain accurate shipping and receiving records (BOLs, proof of delivery, logs) to ensure audit readiness.
• Ensure compliance with regulatory requirements including HIPAA, DSCSA, DEA, and cold chain protocols.
• Enforce SOPs related to documentation, handling, and labeling in accordance with pharmacy regulations.

Logistics Optimization

• Monitor courier performance (FedEx, UPS, LTL) and recommend improvements to service levels.
• Manage physical inventory of shipping materials (ice packs, insulated kits, labels, etc.) and coordinate restocking.
• Identify inefficiencies in shipping workflows and collaborate with IT or leadership to implement automation or improvements.
• Track and report key performance indicators (KPIs) such as on-time delivery rate, reshipments, shipping accuracy, and damaged/missing shipments.

Cross-Department Collaboration

• Serve as the primary liaison between shipping, production, procurement, inventory, and intake teams.
• Participate in system integrations, staff training, and cross-functional meetings to align on shipping priorities.
• Support recruitment and onboarding of new shipping team members in partnership with HR.

Required Qualifications

• 5+ years of experience in shipping, receiving, or logistics
• 2+ years in a supervisory or managerial role
• Strong knowledge of shipping systems (e.g., FedEx Ship Manager, UPS WorldShip)
• Familiarity with inventory control or ERP systems (e.g., Fishbowl, SAP, NetSuite)
• Experience in healthcare or pharmacy logistics, including cold-chain or regulated shipping
• Excellent communication, organizational, and decision-making skills
• Proficient in Microsoft Office, especially Excel and Outlook
• Valid California driver's license and the ability to travel between locations

Preferred Qualifications

• Experience with HIPAA, DSCSA, and DEA handling protocols
• OSHA or DOT Hazmat certification
• Background in pharmacy distribution or medical supply chain operations

Physical Requirements

• Ability to lift and move packages up to 70 lbs
• Regular standing, walking, bending, and reaching throughout the shift
• Willingness to work in cold-chain environments as needed
• Ability to commute between Laguna Hills and Orange locations

AmeriPharma's Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.

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