Job Description

Retail Store Manager

Oversee operation of retail store within policies and procedures established by Goodwill Industries of Middle Georgia (GIMG). Responsible for management of the collection/processing/retail facility.

• Demonstrate core values of Goodwill Industries by modeling service, ownership, accountability and respect.
• Responsible for the efficient operation of retail store, auditing procedures, bank deposits, and cash control; merchandising, staff supervision, training and evaluating; security and safety of company employees and property. To achieve established goals for sales, payroll, safety and expense control.
• Supervise personnel to insure compliance with organizational policies and procedures. Includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Oversee and assist with acceptance, sorting, processing and merchandising donated goods.
• Assure sales and production employees use correct processing and sales procedures and methods.
• Handle customer complaints and forward unresolved complaints to customer service team.
• Complete payroll tracking to reconcile labor hours by location(s)assigned in each pay period.
• Ensure stores meet all standards outlines in the monthly inspection and bonus qualification form.
• Management experience in a retail/warehouse environment.
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Knowledge of retail floor merchandising and warehousing procedures.
• Computer skills.

College degree preferred.

Potential for contact with employees from all areas of organization.

Shoppers and Goodwill donors, community members and officials.

Works in the community and in retail store environment.

• High level of stamina and ability spend long hours standing.
• Ability to lift a minimum of 25 pounds on a regular basis.
• Ability to stock and arrange merchandise on shelves.

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