Job Description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Host:

Courteously greet and escort guests to tables and assist in seating, ensuring Hotel standards of service. Assist in preparing the Pyramid Restaurant & Bar for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation.

• Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Prepare station chart and assign stations to staff following departmental procedures.
• Set up Host(ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
• Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
• Answer restaurant telephone courteously and efficiently as specified in departmental standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance with department guidelines.
• Extend courteous departures as guests leave the restaurant and invite them to return.

Qualifications

Fluency in English, bother verbal and non-verbal

• Restaurant/ hospitality experience preferred
• Minimum 18 years of age to serve alcoholic beverages.
• TABC and Food Handlers certifications required
• Ability to clearly communicate with guests in person and on the phone

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

What's in it for You?

• Generous Paid Time Off : Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage : Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan : Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal : Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card : Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development : Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact : Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities : Take your career to new heights with opportunities for national and international promotions.

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