Job Description

Summary (Position Description): The Refrigeration Controls Service Manager will provide support for our growing demand for industrial refrigeration controls and equipment. The Refrigeration Controls Service Manager (RCSM) is responsible for providing refrigeration control system maintenance and repairs on a wide variety of industrial refrigeration systems according to company standards while providing the customer with the highest quality experience.

Reports To: Application Engineering Manager

Status: Full time, Salary Exempt

Duties & Tasks:

• Responsible for refrigeration system controls troubleshooting, repair, and maintenance support to industrial accounts in the food and beverage, refrigerated cold storage, pharmaceutical, and gas processing industries.
• Perform routine and emergency service on the refrigeration controls PLC, HMI, network, and software for refrigeration equipment commonly found in industrial applications. This includes electrical troubleshooting of all common types of industrial refrigeration systems, and control/alarm systems.
• Proposal development for refrigeration control system repairs for customers.
• Demonstrate and understanding and adherence to all worker safety policies, procedures and governing requirements.
• Ability to supervised various personnel while working on service issues.
• Maintain and manage service van inventory in an accurate, neat and orderly manner as well as adhere to vehicle maintenance program guidelines (if applicable).
• Attend walk-throughs at end user facilities to evaluate and survey for equipment and automation solutions
• Be involved in industry programs such as RETA and IIAR to help educate the members with regards to VaCom technology
• Additional duties assigned by supervisor.

Who We Are:

VaCom is a trusted “end user centric” systems integrator & advisor providing configurable industrial refrigeration solutions that include mechanical systems, intuitive automation and controls, and value adding aftermarket services driven by EDB 3.0 and that (3) works with and through a network of trusted and selected refrigeration contractors and OEMs.

Conveniently located in Flowery Branch, Georgia 5 minutes off I-985 The Company is wholly owned by Bitzer SE (located in Germany), the Company is a private company and serves as Bitzer’s SE’s North American industrial refrigeration arm. On a global basis, Bitzer SE has 3,400 employees in 60 locations.

Competencies (Knowledge, Skills & Abilities):

• Allen Bradley PLC and HMI Programming
• GE PLC programming is a plus
• Opto22 PLC experience is a plus
• Industrial Refrigeration experience is a plus. (VaCom Technologies is willing to train the right person in industrial refrigeration.)
• Excellent Customer Skills –The RCSM will be working directly with customers on their refrigeration control systems both remotely and at on-site facilities.
• Computer Operation of Microsoft Office and Associated Programs – The RCSM will be expected to provide and edit spreadsheets, reports, and drawings.

Requirements:

• 4+ Years working in an industrial control’s technician position with experience in Allen-Bradly PLCs.
• Valid driver’s license and US Passport.

Work Environment:

Office environment that includes office and light manufacturing/assembly operations. While on the manufacturing floor you are required to wear PPE that consist of steel toed shoes, safety glasses and hearing protection. Travel is required, estimated up to 60%. Must be available to be on call nights or weekends as needed.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; bend; stoop; use hands; and reach with hands and arms. May be required to lift up to 25 pounds.

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