Job Description

Job title: Chief Engineer

Reports to: General Manager

Job purpose

To promote a safe working environment and quality service to achieve maximum guest satisfaction.

Duties and Responsibilities

Operational Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Responsible for maintenance of the entire property to include exterior.

• Work directly with landscaping company to ensure that duties as contracted are being performed to expectations.

• Perform general repairs and maintenance including but not limited to: carpentry, plumbing, electrical, mechanics and painting.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Conduct preventative maintenance on every guest room per quarter.

• Check all hotel smoke detectors, to include all guest rooms, on a monthly basis.

• Maintain complete knowledge of hotel facilities.

• Greet all guests in a welcoming and professional manner.

• Install, repair, operate and maintain hotel machinery, equipment, and other systems.

• Constantly monitor Hotel Service Pro to ensure that all work orders are being completed in a timely and efficient manner.

• Ability to analyze Hotel Service Pro reporting to determine target areas of concern.

• Supervise all outside vendors while on property.

• Develop and implement ways to control costs and improve upon existing methods.

• Update and implement Standard Operating Procedures as it pertains to the Maintenance department.

• Prepare weekly schedule for General Manager’s approval.

• Assign work responsibilities to each team member on a daily basis to include but not limited to special projects and preventative maintenance.

• Ensure that team members sign in and out master keys daily. Investigate all keys unaccounted for at the end of each day.

• Work closely with Front Office and Housekeeping Management when conducting maintenance which may affect hotel guests in order that guests are not inconvenienced.

• Ensure that all systems and equipment are inspected on a quarterly, semi-annually, annually as determined by company and brand standards.

• Ensure the proper maintenance is performed on swimming pool and spa.

• Evaluate all maintenance contracts and leases with the General Manager.

• Ensure timely and accurate completion of all projects.

• Inspect all equipment on a regular basis as determined by equipment standards and Corporate Director of Engineering.

• Maintain par levels of all maintenance supplies.

• Responsible for the monthly ordering of all maintenance supplies.

• Ensure security, cleanliness, preventative maintenance and repair of maintenance tools and equipment.

• Keep maintenance storage areas clean, neat and organized at all times.

• Submit improvement recommendations to the General Manager on as needed basis.

• Submit requisitions and purchase orders for materials needed to the General Manager for approval.

• Follow hotel policy and procedure for any lost/stolen items.

• Adhere to hotel Standard Operating Procedure for any guest/team member accidents or injuries.

• Spearhead with the General Manager the Hotel’s Emergency Evacuation plan.

• Participate in OSHA/Safety Programs within the hotel through awareness in every day job functions.

Financial

• Monitor and control payroll on a daily basis.

• Achieve budgeted labor costs, other operating expenses and department profitability.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Nurture an environment that encourages empowerment, motivation, teamwork and a passion for providing excellent service.

• Conduct mandatory monthly Departmental meetings.

• Communicate effectively with all property team members.

• Respond in a timely manner to Department Heads requests and concerns.

• Attend weekly Leadership Meeting conducted by the General Manager.

• Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Act as brand champion for the Maintenance department assuring that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

• Ensure department is in compliance with legal, safety, operations, labor, and brand product and service standards.

• Ensure that team members are properly trained and are performing to meet company/brand standards.

Human Resources

• Closely monitor and control team member turnover by being hands on within the operation to determine deficiencies, moral issues, employee concerns and to address issues with a sense of urgency.

• Perform team member evaluations in a timely manner.

• Ensure that all HR issues are addressed according to hotel policy.

• Ensure all team members are treated fairly, and with respect.

• Build rapport with team members by fostering an environment of open communication (open door policy).

• Ensure pay and benefits are appropriate for labor market.

• Celebrate the success of team members. 

Performs all other duties as requested by the General Manager

Qualifications

• Must have at least 3 years’ maintenance supervisory experience in similar size property.

• High school diploma or equivalent.

• Knowledge of repairing/replacing plumbing systems, HVAC equipment, refrigeration and kitchen equipment.

• Knowledge of swimming pool maintenance and chemicals.

• Experience working with heavy machinery and tools.

• Must have a proven track record of motivating team members to meet and/or exceed goals and to provide the highest quality of service to our guests.

• Possess a strong understanding of budgeting, P&L analysis and efficient productivity.

• Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps as needed.

• Demonstrate the ability to mentor and develop team members.

• Able to professionally handle progressive disciplinary action.

• Able to work effectively and efficiently with other departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

*and any other job function deemed appropriate by corporate*

Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest-facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Although the pandemic challenged Atma Hotels over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritize the safety and wellbeing of our associates and customers.
We are always looking for qualified individuals to join our teams. If you are interested in working for Atma, please contact us and be sure to include the type(s) of positions that would fit your qualifications.

Job Tags

Similar Jobs