Job Description

We are seeking a dedicated International Executive Host to deliver outstanding customer service, enhance guest satisfaction, and build loyalty among our valued casino patrons. In this role, you'll focus on creating memorable experiences, building relationships with guests, and encouraging rated play. This is a fantastic opportunity for someone with a passion for hospitality and a commitment to elevating guest loyalty.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What does a International Executive Host do?

• Ensure International players receive exemplary customer service and understands the importance of building individual guest contacts.
• Develops new premium International players by identifying their interests and encouraging a higher number of return trips through the appropriate player events. (Golf tournaments, shows, player parties, gift events etc.)
• Ensures that all of the rated International player base stay well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage trip frequency to the casino, including sending personalized structured literature to a range of the rated player base (i.e. inactives, special offers).

To be successful as a International Executive Host, you'll need:

• Must have a minimum of 3 years of experience in a Host position.
• International marketing, and gaming; or good relationship with International contacts.
• High School Diploma or Equivalency and/or additional education or related sales and marketing training preferred.
• Related International sales and/or casino international marketing experience preferred.
• Must be able to speak English and at least one Asian language; including Chinese, mandarin etc. Fujianese a plus.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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