Helpdesk Senior Associate - ITIL Job at NTT DATA, Inc., Indiana

Qk5RcHRRZSswTUJQdlg2VzlCMndFVHpvRUE9PQ==
  • NTT DATA, Inc.
  • Indiana

Job Description

Req ID: 298044

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Senior Service Desk Associate  English 
India - Hybrid working (Office and Hybrid (Office and Remote))
Competitive Salary & Benefits
Role Overview
The Service Desk SeniorAssociate advises and assists users over the phone/chat/email  in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Tags

Local area, Shift work,

Similar Jobs

Center on Policy Initiatives

Organizer Job at Center on Policy Initiatives

 ...nonprofit that has been at the forefront of the fight for worker and economic justice since 1997. We are the San Diego County peoples think tank. We conduct research, generate policy solutions, advance leadership development, and organize to win policies that benefit... 

BHE GT&S

Intern (Environmental) Job at BHE GT&S

BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting summer internship opportunity for a rising Sophomore majoring in Environmental Studies, Biology, Environmental Engineering with the Environmental Team at our White Oaks General Office located in Bridgeport, WV. ...

Pinnacle Services

Direct Support Specialist Job at Pinnacle Services

Description: Direct Support Specialist Chaska, MN Job Type Full Time Description Looking to elevate your Direct Care experience? Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Specialists ! Our...

Harsha Behavioral Center

Registered Nurse Prn Job at Harsha Behavioral Center

 ...seeking qualified applicants for immediate openings for ALL SHIFTS. Weekend options also available. Qualifications: Must be a Registered Nurse (RN) with an active Indiana license in good standing.New Graduates are welcome to apply! Harsha Behavioral Center is a... 

IMSolutions, LLC

Project/Program Manager, Federal Government Agency - Contingent Job at IMSolutions, LLC

 ...This position is contingent on the award of a federal contract. IMSolutions seeks Federal Program Managers to fill an exciting opportunity supporting the federal government. This position is located in Washington, DC, with the possibility of being remote/hybrid...