Job Description

The Sonnenalp Hotel is looking for Front Desk Agents to join an amazing team!

Wage: $22.00 - $24.00 /hour, DOE 

Typical Schedule: Day and Night shifts, weekends and holidays required

Primary Purpose of Position

A Front Desk Agent is to greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.

Essential Duties and Responsibilities

• Possess a thorough knowledge of check-in and check-out of guests. To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
• Thorough knowledge and proper use of all front desk Leading Hotels of the World (LHW) standards.
• Responsible for all PBX switchboard operations in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
• Responsible for own cash drawer.  Report any discrepancies to Front Office Management.
• Have knowledge of room rates, packages and discounts available.
• Keep housekeeping informed of early departures, late check-outs and special requests that guests may have.
• Understand guest and group billing and reading a folio. Know how to properly correct all errors.
• Know how to handle walk-ins, stay overs and room changes.
• Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
• To be able to handle group arrival based on information provided in the group resume.
• Complete the bucket and credit check procedure.
• Greet guests on a personal basis whenever possible, maintain a professional and friendly manner on a consistent basis.
• Ensure HotSos is being used in the appropriate manner to keep Managers and other departments informed.
• Ensure there are no check-outs with balances due.
• Any other task either written or verbally defined by the Front Desk Manager.

Education/Experience 

• Minimum of 1 year Customer Service experience.
• Experience with HMS or similar Lodging Software preferred.
• Strong organizational skills

Recommended Skills and Qualifications

• Efficient with computers, Microsoft Office, and web based systems.
• Excellent communication, interpersonal and multi-tasking skills.
• Ability to work under pressure and use good judgment.
• Friendly, warm and enthusiastic personality.

Essential Physical Requirements 

• Ability to work a flexible schedule
• Ability to stand and walk for full length of shift, up to 12 hours at one time
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

Benefits

• Resort Discounts
• Holiday Pay and Sick Pay
• 401(k) Retirement Plan & Roth 401(k) after 1000 hours work
• Employee Shift Meal
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

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