Entry Level Support Technician: $500 Hiring Bonus
About the position:
This is call center environment. This position assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and application support. If the issues are beyond your ability to resolve, you will create a ticket or escalate the issues to one of the more advanced support team members. This is a central point of entry for customers seeking assistance, information/status updates and resolution.
You will answer the phone, online CHAT or e-mail in a courteous manner and attempts to provide support for basic desktop, PC and application support. Work to resolve questions from password resets, updates to basic desktop application support. You will take any necessary steps to troubleshoot and/or resolve the issue. You must be able to handle difficult customers and recognize when to escalate the issue for higher level support.
Skills :
· Communication Skills and active listening
· Excellent customer service skills, patience and understanding.
· Friendly and energetic attitude
· Technical Knowledge with the ability to navigate the Internet
· Ability to work in a fast paced environment and enjoy learning quickly
· Ability to work flexible schedules
· Must have reliable attendance
Education and Experience :
· Requires a High School Diploma or equivalent
· Associates degree or technical certifications are desired
· Experience trouble shooting basic PC/Desktop and applications
· Previous Help Desk experience is desired
EMS Offers :
· Career advancement opportunities
· Team work environment
· $500 hiring bonus
· Paid on-the-job training
· Full time schedules
· Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
· Casual dress attire
· Individual work spaces
· Complimentary breakfast on Fridays
· Free parking
· North-West Omaha location
...goals. Since 2003, our dedicated team has worked hard to create an exhaustive library of... ...Shape Location: Remote (Work from Home) Salary: $2,500 - $3,500 monthly (based... ...seeking a highly motivated and dedicated Chat Support professional to join our team remotely...
...Our client, a prestigious national law firm, seeks a dynamic Tax Associate with 2-3 years of experience to join their robust tax practice... ...with our client if you provide explicit permission. About MB Attorney Search LLC The team of MB Attorney Search recruiters are...
...foster innovation, build collaboration, and reward excellence. As a Senior Aerospace Nuclear Safety Enginee r, you will be a member of JPL's Spacecraft Mechanical Engineering Section, which is responsible for the architecture of mechanical engineering designs and...
...best choices. Set Your Own Hours: With the flexibility of working from home, youre in control of your schedule. Work when its most... ...world-class training. Well give you the tools to succeed! Weekly Pay & Bonuses: Enjoy weekly pay with exciting bonus opportunities...
...walk, and move to perform the event for the entire shift We welcome applicants without a high school or college degree, have no experience or are returning to the workforce and/or have military experience. We provide comprehensive online and/or on-the-job training to...