Job Description

Customer Success Specialist – Cincinnati, OH.

Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently, and uphold the company's reputation for excellent service. The sky is the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!

Customer Success Specialist Job Description

• Interacting with customers to provide troubleshooting assistance daily
• Identify, assess, and resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
• Accurately document all customer interactions, issues, and resolutions in the company's CRM system, ensuring proper record-keeping for future reference.
• Responding to client enquiries.
• Attending staff and client meetings.
• Completing sales transactions and maintaining records.
• Helping the sales team to acquire new customers.
• Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
• Providing general admin support.

Customer Success Specialist Requirements:

• Must be local to the Cincinnati area
• Strong computer skills
• Strong customer service and problem resolution skills required to be successful in role
• Ability to multitask and navigate through multiple windows and screens
• Must have access reliable transportation to our offices in Cincinnati
• Applicants should be comfortable working in a fast-paced environment
• Must be able to efficiently process sales and customer upgrades

Customer Success Specialist Work History and Educational Requirements

• High School Diploma or equivalent is required, some college completion preferred
• Previous experience in a customer service or customer facing role
• Effective verbal communication skills
• Able to maintain a professional and welcoming demeanor throughout all customer interactions

Please submit your résumé to apply!

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