Summary: The Technical Customer Service Representative, reporting directly to the Customer Service Manager, is directly responsible for providing technical support to repair and distribution customers.
Essential Duties and Responsibilities:
• Process, expedite, and handle distribution/repair quotes and orders.
• Quoting repairs for the Ohio branch and communication with customers
• Acquiring pricing for repairs to quote from vendors
• Answer Service Office phone calls
• Prepare work-orders for warranty processing to include reports, pictures, claim stories.
• Communicating with customers on repairs status and related business
• Prioritize, respond to and flag incoming phone calls and e-mail messages.
• Recommend, configure and quote products.
• Provide technical support to customers, territory managers, application engineers, and repair departments.
• Support outside sales personnel.
• Interact with suppliers, vendors, engineering, sales and service departments.
• Communicate with the manager on all issues that affect sales and profits.
• Maintain professional and technical knowledge by attending educational workshops and vendor training.
• Promote teamwork and communication within organization.
• Other duties as assigned.
Education/Skills/Experience
Required:
• High School diploma or equivalent.
• 2+ years of customer service experience (call center or professional office environment).
• Strong attention to detail and high standards of work quality.
• Excellent communication skills, multi-tasking and problem-solving ability.
• Excellent interpersonal skills; professional and outgoing personality.
• Strong computer knowledge: MS Office
• Strong organizational skills
Preferred:
• Associate’s degree.
• Previous mechanical experience
• Pump, industrial hose, or filter experience.
• Customer service experience in the industrial equipment industry.
• P21 (Prophet/Epicor), and/or equivalent ERP system usage.
• Willingness to take on new challenges and seek opportunities to improve business operations.
Physical Requirements:
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed.
Anderson Process is an Equal Opportunity Employer
...Work from Home Data Entry & Office Administration Remote Entry-Level Role About the Job We are seeking motivated individuals in Hemet, California, USA , for an entry-level remote position in data entry, office administration, and online research. This...
...Job Description LifePoint is seeking a travel nurse RN Behavioral Health for a travel nursing job in Rutherfordton, North Carolina... ...RN ~ Start Date: 01/05/2026~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment Type: Travel...
...DocCafe has an immediate opening for the following position: Physician Assistant - Radiology in Visalia, California.Make $125,000 - $150,000/yearly.DocCafe is the premier physician and advanced practice job board to help you advance your healthcare career.----------...
...Job Description Job Description Must have completed Behavior Specialist / ABA Therapy training and have a minimum 1+ years Behavior Therapy experience. Applicants who do not meet these qualifications will not be considered. This position offers an exciting opportunity...
...Advanced Practice Nursing at NYP:Make a Difference Every Day Pediatric Nurse Practitioner - Pediatric Neurology/Orthopedic ICU- Full Time- Rotating For Nurse Practitioners at NewYork-Presbyterian Morgan Stanley Childrens Hospital, every moment and every patient...