Job Description

Job Description

Job Description

Description:

Tavistock U.S.

Tavistock US provides essential shared services that empower our portfolio of companies to thrive. Through strategic thinking, operational expertise, and a commitment to continuous improvement, we create value tailored to evolving business needs. Our work spans finance, human resources, IT, legal, marketing, communication, procurement and more—all with the goal of fostering growth and new opportunities.

Our culture reflects the diverse industries we serve, grounded in our core values of collaboration, integrity, and excellence. We embrace innovation, think strategically, and prioritize well-being while delivering measurable results. At Tavistock US, we believe in an open and entrepreneurial environment, where teamwork and problem-solving drive our shared success.

POSITION SUMMARY:

We’re seeking a personable, organized, and proactive concierge to serve as the first point of contact at our Tavistock Support Center in Lake Nona. This individual will manage our concierge desk experience while also supporting recruiting and training operations across our businesses.

Office Operations

• Answer the main phone line during business hours
• Greet guests & ensure a warm welcome
• Keep office / reception area neat and clean
• Refresh conference rooms throughout the day, including light touch up (cleaning) and straightening
• Keep the Café clean and neat at all times (including dishwasher, fridge, etc.)
• Order general, copy and Café supplies
• Interact with our food vendors; including compiling employee orders and processing with vendors
• Collect and report issues to appropriate resources; i.e. broken copier, light out in conference room
• Ensure technology (screens, video conference tools, etc.) in the conference rooms and in the shared space is fully operational
• Oversight of conference room bookings / space bookings
• Support in the scheduling and hosting of networking events in the space
• Ensure clear and consistent communication around happenings in the space (with all tenants & startups)
• Expense management (including personal expenses and vendor invoices) with Finance Director

Program Operations

• Primary liaison with Pixon & Tavistock for all apartment-related topics (securing rooms, managing manifesto, furnishings / room inventory, coordinating room cleanings, maintenance coordination, oversee check ins/outs, key handover)
• Ensure positive startup experience (welcome packs, team events, activities, etc.)
• Operational support (both planning and execution) of Program-related events (VC Day, Demo Day, receptions, networking events, etc.)

Team Operations

• Support new employee onboarding (ordering supplies, hardware, coordinating keycard access, gym membership setup, etc.)
• Support employee events & off-sites through planning and day of support
• Support scheduling and logistics for TUS Recruiting and Training teams
• Support on other ad hoc administrative topics as requested
• All other duties as assigned

Experience & Background

• Minimum two years of relevant administrative or office-based experience
• Previous experience in a professional office environment
• Proven ability to work independently and under pressure with minimal supervision
• High degree of professionalism, accountability, and self-motivation
• Demonstrated ability to be a self-starter and manage tasks without constant oversight
  

Administrative & Technical Skills

• Strong knowledge of administrative procedures, including file and records management
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
• Excellent multitasking and prioritization skills to manage multiple competing demands
• Keen attention to detail with the ability to identify discrepancies or inconsistencies
  

Communication & Interpersonal Skills

• Excellent verbal communication skills
• Ability to interact effectively with all levels of leadership, internal staff, and external customers/vendors
  

Other Requirements

• Must have a valid Florida driver’s license
• Must be eligible for coverage under company automobile insurance

Essential physical requirements:

• Must be physically able to do assigned work as outlined above
• Must be physically able to sit and use the computer for hours at a time
• Must be able to lift up to 25 pounds
• Must be able to communicate in English effectively with other individuals
• Must be able to maintain good relations with employees, supervisors and the public
• Must be able to follow written and verbal instructions

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