Job Description

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

The Van Driver provides safe, convenient, and reliable transportation for guests of the hotel. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours”.

Benefits for full-time associates

• 2 weeks of vacation pay your first year 
• 4 sick days/year 
• 2 hours paid volunteer time/month 
• Holiday pay
• Medical, dental, and vision insurance plan options 
• Short term disability, long term disability, and life insurance plan options 
• 401k retirement plan
• Discounts on hotel rooms worldwide 
• Direct deposit payroll

Responsibilities

• Drives incoming/departing hotel guests to hotel, airport, shopping center and miscellaneous destinations.
• Provides guests with intuitive customer service by opening the door, assisting with luggage, and offering information pertaining to available services and facilities of hotel as well as local dining options, events, points of interest, and entertainment.
• Pages guests in lobby or other parts of property. Delivers messages and runs errands.
• Obeys all traffic rules and speed limits for safe, accident-free trips.
• Pass on pertinent information to next shift: Group information, follow-up required for guests or shift responsibilities.
• Promptly reports all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.
• Clean and inspect hotel vehicles. Maintain vehicle interior and exterior cleanliness, pump gas and obtain oil changes.
• Maintains front porte-cochere and lobby areas to ensure they are in a clean and tidy manner; this includes, but is not limited to emptying ashtrays, picking up trash, emptying trash cans, sweeping/hosing off outdoor sidewalk, sweeping/mopping/vacuuming interior flooring.
• Greet each guest that you encounter during your shift with a friendly smile. 
• Ensures uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Qualifications

• Must possess a valid driver’s license and a clean driving record.
• Ability to understand and obey all traffic rules, speed limits and federal, state and local driving regulations.
• Minimum 4 years of driving experience.
• Ability to utilize a map/GPS for navigation.
• Knowledge of the local area is preferred.
• Must be able to communicate effectively with guests and staff in person and over the phone/radio.
• Ability to work a flexible schedule to include mornings, days, evenings, weekends, and holidays.

*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*

Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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