Job Description
Job Description
Job Description
Location: Eastern USA
- West Virgina
- Pennsylvania [excluding Pittsburg Metro / Allegheny County]
- Delaware
- New Jersey
Overview: Our client is seeking a Solutions Consultant to be located in the Eastern USA . We are looking for a true consultant & relationship-builder, someone who is committed to helping customers (rather than selling products to them). This individual should possess the ability to learn complex content quickly and be highly inquisitive.
What you will be doing: - You will be developing strong relationships with existing customers and prospects.
- This role will require you to utilize the technical expertise of the organization to find solutions.
- You will be genuinely curious, and have the communication skills to ask multiple questions to get to the root cause of our clients problem.
- You will then communicate to the customer a solution that meets their cost, performance, and environment/health and safety objectives.
- This role is customer facing; though you will be working from home, the position involves significant travel in the Northeastern states.
- You must have a valid driver’s license and be able to legally cross the Canada/USA border.
- All candidates must be legally able to work in the United States.
*** Visa sponsorship is not available at this time ***
What you must have:
- Excellent communications skills; listening, verbal, and written.
- Experience - preference will be given to those individuals with 5+ years of experience in solutions oriented role (could be counseling, tech solutions, etc) involving a complex product.
- Experience managing a project or multi-part task in order to complete objectives and stay focused on getting to the desired end outcome.
- Experience prioritizing/reprioritizing daily work in order to handle competing demands.
- Proficiency in the 4 main software programs in Microsoft Office (Word, Excel, PowerPoint and Outlook) to effectively communicate different messages and perform basic analysis.
- You will have highly developed communication skills to be able to adapt and effectively communicate with different types of communication styles.
- Experience building exceptional customer relationships that are not based on ‘giving the customer what they want’, but rather gaining true insight into the actual needs of a customer and helping facilitate that understanding to all stakeholders.
- Demonstrated experience showing your ability to relate and build open relationships with various people who have diverse styles and create trust and open communication with each of those different styles.
- Demonstrated ability to learn a new topic quickly and then probe and ask questions that demonstrate true understanding of the material/topic.
- Excellent time management skills.
- Superior written and verbal communication skills.
- Demonstrated ability to learn process steps and communicate those steps.
- Excellent interviewing skills – to be able to uncover issues, truly get to the root/cause of a problem, and to share that knowledge with others.
- Active listening skills to ensure that all parties are clear on specific information needed to solve problems.
- Exceptional ability to follow up on tasks, keep stakeholders updated, set realistic expectations and to ensure that internal and external stakeholders are aware of timelines and deliverables.
- Ability to deliver results to customers and internal stakeholders in a timely manner.
- Able to determine multiple paths to solving a problem and explore possibility of following any of those paths to quietly and effectively achieve the objective.
- Negotiating skills that show proficiency in tackling ‘tough’ issues by authentically showing how an issue might slow down or get in the way of achieving the mutually desired outcome.
- Clear focus on determining the next steps to advance a project/solution and being self-driven to ensure that others stay focused on their piece of that solution and helping them to deliver on time for the whole project.
Job Tags
Work at office, Work from home,