Job Description
Adecco Permanent Recruitment is seeking a Technical Support and Training Specialist in Rochester, New York. We are seeking candidates with a background in CAD/Blueprint reading, experience with Windows 11+OS, and a Bachelor's Degree (preferably in Engineering).
A competitive starting salary, in addition to full benefit (health, dental, vision, 401k and Profit Sharing) are perks of this opportunity. Candidates with 2-3 years of experience, or recent college graduates are encouraged to apply!
What you will be doing
- Use phone, email, and remote access to support our CAD and PDF based excavation takeoff software
- Train new and existing users how to master the application using MS Teams
- Support the roll out of new application features as they are released to our growing subscriber base
- Work closely with our development team to define new features and prioritize issues
- Assist in the creation of new training content
What we are looking for in you
- Ability to make connections with all types of people and build rapport quickly over remote communications channels
- Have an appetite for learning
- Be an excellent listener
- Adaptable and can think on your feet
- Positive attitude
- Interest in the construction industry
Must haves
- CAD/blueprint reading
- Bachelor's degree in mechanical or civil engineering or related STEM field
- Excellent customer service, interpersonal, and communication skills, including written communication – no fear of the phone or video conferencing
- Strong organizational skills
- Must be a strong team player
- Demonstrate willingness to learn new software/skills
- Proficient with Windows 11+ OS environment
Even better if you have experience in:
- GPS Machine Control
- Construction
- Salesforce CRM
Equal Opportunity Employer/Veterans/Disabled
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Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance
Job Tags
Permanent employment, Local area, Remote job,