Job Description

Mission Loans is seeking experienced Senior Mortgage Loan Officers to join our team in Irvine, CA! As a Lending Officer, you will play an important role in delivering an exceptional customer experience. Your primary mission will be to assist clients in evaluating their financial situations, selecting the most suitable loan products, and guiding them through the mortgage loan process to ensure timely closings. Join us and make a significant impact on our clients' financial journeys!

Essential functions:

 

• Deliver a best-in-class customer experience to all customers.
• Contact customers through inbound and outbound calls via company-provided leads and marketing resources.
• Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them.
• Accurately input borrower information for a complete loan application and continue to maintain an accurate borrower profile within the CRM &/or LOS throughout the loan transaction.
• Collect borrower qualification documentation and review to verify that supporting documentation matches the application to ensure a complete loan submission to processing
• Communicate, frequently, and effectively with borrowers to seamlessly guide them through the loan process.
• Partner with customer relationship managers to resolve problems, qualification issues or conditions throughout the production and fulfillment process.
• Operate to meet and exceed customer expectations.
• Operate in a manner that promotes loan quality and compliance with lending laws.
• Maintain loan production and quality performance at or above required goals.

Competencies:

• Subscribe to the mission of creating a truly customer and team-member-centric environment.
• Love to come to work every day and win.
• Strong phone skills, easily building rapport and connection with customers.
• Highly motivated, enthusiastic, and self-starter with the ability to work as a team player.
• Excellent written and verbal communication skills.
• Strong problem-solving and creative thinking skills.
• Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines.
• Strong organization, follow-through, and time management skills.
• Excellent attention to detail with a commitment to accuracy and quality.
• Ability to learn and adapt to guideline changes.
• Flexibility to work up to 50 hours per week which may include some weekend hours.

Education and experience required:

• Licensed Loan Originator compliant with NMLS SAFE Act and actively holds 4 or more licenses.
• 2-3 years of sales experience in a high-volume call center.
• Ability to correctly and accurately structure and price loans.
• Extensive knowledge in the following loan programs/products: Conventional, FHA, VA, refinance and purchase (a plus - Jumbo, Non-QM), HELOC, Seconds.
• Basic proficiency in Google Workspace.
• Bilingual (read, write, speak) in Spanish, a plus.

Skills required:

• Positive attitude and approach.
• Experience with Google Workspace.
• Excellent organizational skills.

*Licenses & Certifications*

Required

Active MLO License

Compensation: $16.50/hr + Commissions

Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Notice to Agencies: Mission Loans, LLC. (the "Company") has an internal recruiting department. Mission Loans, LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Mission Loans, LLC. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Mission Loans, LLC. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Mission Loans, LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Mission Loans, LLC. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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