Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​​This job is a member of the Flight Service Team within the Customer Experience Division.
• Responsible for driving outcomes using data for ​the Food and Services Systems Policy Scheduling Team.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. ​

• Creates and maintains Onboard Dining Services meal policies within CAE In-flight
• Builds and maintains facilities, equipment, menu cycles, city pairs, levels of service within CAE In-flight
• Produces and distribute the Consolidated Food and Service schedule to our Caterers, Suppliers and Distributors
• Produces and distributes various Onboard Dining Services reports once the food and beverage schedule is complete
• Acts as a liaison between AA IT and Sabre to ensure proper function and testing of CAE In-flight
• Completes competitive analysis and recommends service level adjustments as appropriate
• Liaisons with network planning to obtain and process corporate schedule loads and changes
• Works with key departments to define all product requirements
• Performs cross functional and departmental ad hoc projects as assigned
• Provides start up and annual volumes for equipment related activities, including financial impact analysis
• Provides financial impact and scenario analysis on Onboard Dining Service policy changes, and product refresh or major, and equipment changes/requirements
• Collaborates with AA’s Purchasing department to establish product and service bid requirements and schedules to ensure successful onboard product launches
• Works collaboratively with finance to understand the budget ramifications of service level and equipment related changes
• Makes recommendations to senior management on ways to increase efficiency and reduce costs associated to our Food and Beverage programs
• Ability to travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training
• Knowledge of market, industry and network trends relating to Onboard Dining Services  

Preferred Qualifications- Education & Prior Job Experience

• ​ Knowledge of planning and operations systems
• Systems project management experience
• Knowledge of CAE In-flight  scheduling system

Skills, Licenses & Certifications

• ​Ability to persuade and influence others while balancing multiple priorities
• Strong time management skills
• Ability to proactively identify solutions to complex issues and influence appropriate stakeholders in decisions
• Strong analytical and presentation skills
• Ability to become proficient with frequently used reporting tools and systems (e.g. CAE In-flight, and other CAE In-flight interphases and querying it
• databases)
• Knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint, Access and MS Query

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Remote job, Flexible hours,

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