Job Description

Location: United States, 100% Remote (Pacific and Central time zones preferred) 

*This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. 

Salary: Up to $135,000 + 10% performance bonus (DOE & Geographic Location) 

A little bit about us:

AVT, a Wipro Company, is a mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:

We are looking for a Salesforce Technical Lead to join our Services team. In this role, you'll play a key part in supporting mission-critical tasks and applications for our internal engineers, ensuring exceptional technical support, consultancy, and timely issue resolution. As part of our organization, you'll need a versatile skill set to manage a broad range of responsibilities within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.  

About You: 

• Familiar with end-to-end Customer/IT support processes  

• Adjusts easily to new or changing circumstances. 

• A collaborative utility player mentality (low ego) with a proactive sense of curiosity 

• Focuses on achieving results that promote business success. 

• Demonstrate proactive and professional communication skills with all stakeholders and partners 

• Maintain a professional, adaptable, and respectful manner 

• Provide high quality service to all users   

Responsibilities:  

Technical Leadership 

• Architecture and Design: When applicable, define the technical architecture, ensuring scalability, security, and performance. Create design documents if necessary. 

• Code Quality: Establish coding standards, conduct code reviews, and ensure best practices are followed. 

• Technical Decisions: Make critical decisions regarding frameworks, libraries, and technologies, balancing innovation with requirements. 

• Problem-Solving: Act as an escalation point for complex technical issues, providing guidance and hands-on support when needed. 

• Ownership (in conjunction w/SDM) of Practice Collectives: Lead and own practice area collective, for the appropriate technical expertise. 

• Diff Review: Lead and own the diff review process within the practice area collective. 

Project Management 

• Team Metrics: Monitor and report on team metrics.

• Deployment Frequency: How often does the team deliver code to production.

• Work in Progress (WIP): Number of tasks actively being worked on by the team. Limiting WIP means better focus and less context switching. 

• Throughput, Velocity and Sprint Burndown: Number of tasks completed within a specific period. Planned work vs. Completed work in a sprint. 

• Cycle Time: Time taken from the start of work on a task to its completion. Shorter cycles of time often indicate efficient workflows. 

• Defect Density: Number of bugs per line of code or features delivered. Lower defect density indicates higher code quality. 

• Escaped Bugs: Number of bugs found in production after release. 

• Code Churn: Frequency of code changes after initial commit of code. Excessive churn may indicate unclear requirements. 

• Developer Satisfaction: Measured via surveys or check-ins. 

• Manage Sprint Board: Moving tasks, ensuring equitable distribution of tasks. Backlog management, and ticket hygiene prior to assignment. 

• Commenting Best Practice: Ensure team is commenting in accordance with our corporate policy.

• Planning and Estimation: Collaborate with stakeholders to break down features and estimate timelines. 

• Sprint Leadership: Lead sprint planning, daily standups, retrospectives, and ensure smooth Agile or Scrum workflows. 

• Risk Management: Identify potential risks, dependencies, and blockers, while finding ways to mitigate or escalate them. 

Team Collaboration and Mentorship 

• Mentoring: Support junior and mid-level engineers through code pairing, technical guidance, and career growth discussions. 

• Cross-Team Collaboration: Act as the bridge between engineering and business stakeholders to ensure alignment. 

• Knowledge Sharing: Creation of documentation, code comments, and cross-training activities. 

Your Expertise:

• Bachelor's in Information Technology, Business or a related field preferred 

• 8+ years of Salesforce Service Cloud experience 

• 5-6+ years of advance Salesforce development experience 

• Hands on coding experience within the salesforce ecosystem (Aura, Apex, LWC) 

• Proficient knowledge of managing sprint boards and performance metrics for internal teams 

• Experience using Salesforce application integrations with Salesforce API, webservices and 3rd party tool APIs 

• Professional experience working with cross-functional teams, business stakeholders and engineering teams to align successfully 

• Deep technical understanding of applications and business processes, product architecture and integrations 

• Professional fluency in English, both written and verbal (required) 

• Salesforce Certifications (Advanced Admin, PD1 and PD2) required 

We’ve got you covered: 

• Competitive salary + performance bonus 

• Flexible time off 

• Sick leave 

• Up to 100% employer - paid healthcare benefits (medical, dental, vision) 

• 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment) 

• $1,200 Learning & development allowance (annually) 

• $1,200 Health & Wellness allowance (annually) 

• Employee referral program 

• 401k match up to 4% 

• 12 paid holidays annually 

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check. 

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