Job Description

Position Title: Regional Director of Operations, Restaurant Services  

Pay 17  

Reports To:

Salary: $150,000 - $160,000

Other Forms of Compensation: Bonus Plan 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work in 2021,  

Job Summary

The  Regional Director of Operations plays a pivotal role as a strategic partner to the Restaurant Services Team. They collaborate on strategic planning, program development, financial management, and fostering a culture of excellence. This role encompasses overseeing all operational aspects and critical support functions while also focusing on team development.

Working as the Regional Director of Operations , you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities:

• Plans and directs the operation of the assigned accounts in support the Key Performance Indicators
• Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Supports the development and implementation of dining and hospitality programs that meet client needs, comply with industry standards, and ensure client and customer satisfaction.
• Participates in the sales process for the acquisition of new business
• Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
• Develops and motivates an effective management and culinary staff to achieve regional and corporate goals and make efficient use of human resources
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, employee and customer satisfaction or employee related complaints which have been elevated from Directors
• Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Actively participates in client meetings and site visits with the management team, ensuring that company policies and procedures are followed and addressing any client concerns or feedback.
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:  

• Bachelor’s degree in Business or Hospitality related field, or equivalent degree or equivalent-related experience 
• Demonstrated ability to manage a team of six or more manager-level team members
• Minimum of four years experience in multi-unit foodservice management 
• Experience with high-volume luxury multi-unit food service management
• Strong track record of driving hospitality and customer satisfaction 
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment 
• Proven ability to mentor and develop team members 
• Excellent written and verbal communication skills 

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Req ID:   1339565

Restaurant Associates  

Michael Abbey  

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