Job Description

Front Desk Receptionist

Required Schedule:

• Wednesdays and every other Friday 4:00pm-9:00pm
• Every other Saturday and Sunday 8:30am-7:00pm

We are looking for an outgoing, positive, and friendly individual to join our team as a Front Desk Receptionist. The ideal candidate enjoys welcoming visitors and providing excellent customer service through positive and professional interactions.

  Primary Responsibilities:

• Greet guests warmly and professionally, ensuring each visitor feels welcomed.
• Answer and direct incoming calls with a positive and helpful attitude.
• Assist and interact with Residents with compassion, patience and respect.
• Sort and deliver incoming mail.
• Keep the reception are neat, clean and organized at all times.
• Maintain confidentiality and handle sensitive information appropriately.
• Prioritize and manage multiple tasks efficiently.

Preferred Qualifications

• 2+ years of experience in a customer service or front desk role.
• 5+ years of experience using computers and office software.
• Strong communication and interpersonal skills.
• Reliable, punctual and able to work independently.

Job Requirements:

• Availability to work required schedule (Wednesday evenings, alternating Fridays and Weekends)
• Professional demeanor and appearance.
• Ability to remain calm and friendly in a busy environment.

About Rest Haven Homes

Established in 1941, we serve over 100 residents in a warm, faith-rooted community on six peaceful acres in northeast Grand Rapids. Whether in independent apartments or our licensed Memory Care unit, our residents are cared for with dignity, purpose and love. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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