Job Description

Job Details

Job Location
Coral Gables, Florida - Coral Gables, FL

Position Type
Full-Time/Part-Time

Education Level
High School

Travel Percentage
None

Job Shift
Any

Job Category
Telecommunications

Description

The role:

In your role as a Moneypenny Receptionist, you'll get comprehensive training that will prepare you with the vital skills to be a key player in the Moneypenny team. You'll serve as a representative for Moneypenny and a wide array of our clients, leveraging your top-notch customer service skills and ability to build relationships to create a positive experience for their customers.

Key responsibilities:

• Swiftly and effectively handling incoming phone calls and relaying messages to clients and their customers, ensuring they never miss a call.
• Carefully entering the client's information into our system with accuracy.
• Awesome attitude toward delivering a remarkable customer experience.
• Proficient in data entry, detailed-oriented and open to working in a fast-paced environment.
• Knowledgeable in Microsoft Office Suite, including Outlook and Teams.
• Always delivering the best level of customer service to clients.

The person:

• Efficiently and quickly handling incoming calls and relaying messages to clients, making sure every call is answered.
• Carefully entering the caller's information into our system.
• A top-notch approach to delivering an amazing customer experience.
• Skilled in data entry, detail-focused and flexible with changes.
• Excellent verbal and written communication abilities, plus the knack for juggling multiple tasks.
• At least two (2) years of experience in customer service and/or tier II support, consistently providing outstanding service.
• Always ensuring the highest level of customer service is upheld for clients.
• Willing to work on holidays and weekend (you'll always have one Saturday or Sunday shift every other week).
• Fluent in Spanish is a plus.

Job Tags

Full time, Part time, Work at office, Flexible hours, Shift work,

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