Job Description

Join to apply for the Performance Analyst role at King County, WA 1 week ago Be among the first 25 applicants Join to apply for the Performance Analyst role at King County, WA Get AI-powered advice on this job and more exclusive features. Summary Are you passionate about using technology to improve how government serves the community? Join King County Parks as a Summary Are you passionate about using technology to improve how government serves the community? Join King County Parks as a Performance Analyst in a dynamic role that puts you at the center of modernizing systems that support park operations, public access, and revenue generation. You will have the chance to lead innovation efforts that directly influence how we plan, manage, and measure park programs. If you're looking for a career with purpose, visibility, and the potential to grow alongside meaningful work—this is the role for you. About The Role The Performance Analyst role plays a vital part in supporting King County Parks by managing the Parks Recreation Management System (RMS) and Contract Lifecycle Management (CLM) platforms. You'll ensure these systems are effectively configured, optimized, and maintained to meet the evolving needs of Parks staff. By working collaboratively with SaaS vendors, King County IT (KCIT), and internal stakeholders, you will help streamline workflows, enhance reporting and analytics capabilities, and improve user experiences. You’ll contribute to meaningful community impact by supporting equitable access to Parks resources through efficient digital systems. This position offers exciting challenges, including ongoing system optimization, data integration, and user training across Parks business sectioins. This is a unique opportunity to combine your technical, analytical, and customer-focused skills to create lasting impact—supporting equity, transparency, and efficiency across one of the region’s most valued public assets. This position performs work remotely and onsite. About The Team You'll be part of a small, energetic team— Performance, Data, Analytics, and Process Improvements (PDAP) —that acts as an internal customer service provider across the Parks division. PDAP is committed to helping Parks deliver on its mission, programs, and services by driving operational excellence through data, systems, and collaboration. The team plays a key role in advancing King County Parks’ equity and environmental objectives by supporting data-informed decisions and inclusive process improvements. Together, you’ll partner with teams to design better processes, harness actionable insights, and continuously improve how Parks serves the community and its environment Commitment To Equity, Racial And Social Justice King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Performance Analyst, you will actively apply these principles in all aspects of your work. Learn more about our commitment at Apply now for a rewarding career at the Parks Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits , and growth opportunities. Job Duties What You Will Be Doing : Oversee the ongoing functionality and compliance of the Recreation Management System (RMS) and Contract Lifecycle Management (CLM) systems, including integration with financial, administrative, and contract management processes. Ensure systems support Parks' programmatic, equity, and environmental objectives. Plan and facilitate inclusive, structured brainstorming and project sessions to understand current and future needs of internal business users. Develop and implement user-centered strategies that support operational efficiency, transparency, and equitable service delivery. Manage user permissions, coordinate software upgrades and updates, and ensure the integrity and long-term sustainability of the RMS and CLM systems to support continuous service improvements across Parks. Develop and maintain data tools, dashboards, and reporting capabilities that translate complex data into actionable insights. Identify end-user reporting needs, create custom reports and visualizations, and support performance measurement to inform strategic decision-making and demonstrate impact. Map and document key business processes related to RMS and CLM systems. Identify and implement enhancements that improve efficiency, promote equity, and align with environmental sustainability goals. Serve as the primary point of contact for SaaS vendors, collaborating to implement system enhancements, coordinate user trainings, and ensure timely resolution of technical issues. Work closely with KCIT to ensure compliance with data governance, cybersecurity, and IT project management standards while aligning system work with broader County technology frameworks. Guide cross-functional teams through transitions by creating project plans, technical documentation, and user-focused communications. Deliver training and guidance that demystifies technical concepts and supports staff adoption of new tools and processes. Experience, Qualifications, Knowledge, Skills Qualifications You Bring : Demonstrated experience with the administration, maintenance, optimization, and troubleshooting of SaaS platforms. Proven ability to analyze data, work with databases, and develop reports and dashboards using business intelligence tools to support strategic decision-making. Demonstrated ability to analyze organizational processes, synthesize data, and recommend improvements based on experience, data, and sound business judgment. Ability to communicate technical and complex information clearly to varied audiences and provide training and support that promotes system adoption and learning. Demonstrated ability to lead complex projects involving internal and external stakeholders, develop timelines and milestones, and manage cross-functional teams. Proficiency in Microsoft Office 365 (including Excel, SharePoint, Power BI) and high attention to detail in documentation, system administration, and reporting. Experience applying equity and social justice principles in system or program design and demonstrated ability to work with diverse populations and interest groups. Competencies You Bring Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Drives Results: Consistently achieving results, even under tough circumstances. Tech Savvy: Anticipating and adopting innovations in business- building digital and technology applications. Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. It Would Be Great If You Also Bring Experience working in public-sector or constituent-facing environments. Experience with ActiveNet. Experience with Agiloft. Supplemental Information Working Conditions Remote and Onsite Work Details: Employees in this role work remotely from a home location, with onsite reporting requirements typically two (2) times per month. Employees may also need to occasionally visit other Parks locations throughout King County as needed for ongoing projects. The frequency of onsite work is determined by business needs and may be adjusted accordingly. Onsite reporting locations may be at various King County worksites including the collaboration space at King Street Center (201 S. Jackson St, Seattle, WA 98104). This work arrangement promotes work-life-balance and reduces carbon footprint under the department’s vision of Green Where We Work. Remote Work Location Requirement: Employees must reside in Washington State and be within a reasonable distance to King County worksites to meet onsite reporting requirements. Work Schedule: This full-time position works a 40-hour work week. This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible. Union Representation: This position is represented by PROTEC17 : Professional and Technical Employees, Local 17. Application And Selection Process We welcome applications from all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all backgrounds to apply. Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews. To Apply, Submit a Complete Application Resume Cover Letter Note: Additional documents won't be considered during minimum qualification screening. Who to Contact: For more information regarding this recruitment, please contact Jessica Fuqua at [email protected]. Discover More About the Parks Division: Visit our website and check us out at Facebook, Twitter, Instagram and Flickr. Discover More About DNRP : Visit our website , explore an interactive map of our recent accomplishments and check us out at Facebook , X (formerly Twitter) , LinkedIn , TikTok , Instagram , YouTube and Keeping King County Green News . Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest. Benefits King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. 01 Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position? Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one. No. 02 If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff Required Question Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Government Administration Referrals increase your chances of interviewing at King County, WA by 2x Get notified about new Performance Analyst jobs in Seattle, WA . 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