Job Description

This is a remote position.

As an Online Chat Agent at Laka Group SRL, you will play a crucial role in providing exceptional customer service and support in the Civil Engineering industry. This dynamic position requires excellent communication skills and a passion for assisting customers through online chat platforms.

Location: United States (Remote)

Responsibilities:

• Engage with customers through online chat to address inquiries and provide solutions
  
• Offer technical support and guidance on Civil Engineering products and services
  
• Resolve customer complaints and issues in a timely and professional manner
  
• Maintain accurate records of customer interactions and transactions
  
• Collaborate with cross-functional teams to ensure customer satisfaction
  

Requirements:

• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills and attention to detail
  
• Proficiency in using online chat platforms and customer service software
  
• Prior experience in customer service or a related field is a plus
  

Qualifications:

• High school diploma or equivalent
  
• Additional certification in customer service is preferred
  
• Knowledge of Civil Engineering terminology and concepts is a bonus
  

Benefits:

• Competitive salary and benefits package
  
• Opportunities for career growth and advancement
  
• Dynamic and supportive work environment
  
• Training and development programs
  

Requirements

• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills and attention to detail
  
• Proficiency in using online chat platforms and customer service software
  
• Prior experience in customer service or a related field is a plus
  

Benefits

• Competitive salary and benefits package
  
• Opportunities for career growth and advancement
  
• Dynamic and supportive work environment
  
• Training and development programs
  

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