The Contractors State License Board is currently recruiting for a Staff Services Analyst in the Enforcement Division, Mediation Center.
The position is located in Norwalk . Under supervision of the Supervising Special Investigator I (SSI I), the Staff Services Analyst (SSA) is responsible for performing a wide variety of analytical assignments for the Enforcement division’s Intake and Mediation Center. The SSA reviews incoming consumer complaints, gathers evidence from the parties, analyzes contractor law, conducts mediation, and makes recommendations. The SSA also tracks all complaints and determines priority, ensuring to meet established timelines. The SSA prepares and analyzes tracking spreadsheets and prepares summary reports based on findings to ensure a timely and fair complaint handling process. In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job. Candidates that are new to state service must take the online Staff Services Analyst exam to establish eligibility: CalCareersYou will find additional information about the job in the .
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Benefit information can be found on the CalHR website and the CalPERS website.
Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Detailed benefit information including health, dental, vision, retirement, etc. can be found at .Please submit a Supplemental Application for the hiring manager’s review. Your Supplemental Application will be considered the first interview for this position and applications submitted without it may not be considered. If your qualifications are competitive, you may be invited to come in for an in-person interview.
The Supplemental Application serves as documentation of each candidate's ability to present information clearly and concisely in writing. Your response should be no longer than two (2) pages, single spaced with 12 pt. Arial font with one (1) inch margins. Include your name and JC# 481750 at the top of your Supplemental Application. Please describe your experience with the items shown below and provide your responses in the same order:Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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