Job Description

Job Description

Company Description

Backhaul and Track Logistics d/b/a BAT Logistics is a transportation solution provider specializing in arranging full truckload services in dry, refrigerated, and rail commodities. They work with key National carriers focusing on small to medium-sized carriers and cover headhaul and backhaul lanes regionally and cross-country. BAT Logistics also offers Door-to-Door rail services nationwide, utilizing their industry knowledge and experience to deliver superior transportation solutions.

Role Description

This is a full-time on-site role for a Logistics and Dispatch Coordinator located in Council Bluffs, IA. The Coordinator will be responsible for dispatching transportation services, communicating with carriers and customers, providing excellent customer service, handling multiple tasks efficiently, and entering data accurately.

Duties/Responsibilities

• Maintaining and building carrier relationships, managing accounts, and planning all aspects of freight movements
• Providing exceptional service, communication, and meeting or exceeding expectations for all customers, carriers, and vendors
• Managing freight and securing transportation from our 19,000+ service providers
• Monitoring transportation moves throughout the life cycle of the load
• Coordinating, routing, and tracking shipments via truck and railcar
• Handling freight pickup, transit, and drop off to ensure on-time delivery
• Proactively address problems and troubleshoot
• Serve as the liaison between our customers and carriers
• Tasks vary by day, ability to multi-task a must
• Rotating weeknight and weekend on-call duties is a must

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to work in a team environment
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite and McLeod Software
• Ability to work after hours, weekends, and on-call as needed

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