Lead administrator Job at Wipro Technologies, Sunnyvale, CA

QWR3cnN3MisyYzlJdUhhVTloaTNHRDN2RWc9PQ==
  • Wipro Technologies
  • Sunnyvale, CA

Job Description

Requisition ID: 42551

City: Sunnyvale

Country/Region: US

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Responsibilities

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution.
    • Conduct technology capacity planning by reviewing the current and future requirements.
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable.
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
  • Manage the day-to-day operations of the tower
    • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower.
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges.
    • Develop shift roster for the team to ensure no disruption in the tower.
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps.
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs.
    • Hire adequate and right resources for the team.
    • Train direct reportees to make right recruitment and selection decisions.
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
    • Build an internal talent pool of HiPos and ensure their career progression within the organization.
    • Promote diversity in leadership positions.
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below.
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team.
    • Track team satisfaction scores and identify initiatives to build engagement within the team.
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team.
    • Exercise employee recognition and appreciation.

Deliverables

  • Operations of the tower: SLA adherence, Knowledge management, CSAT/ Customer Experience, Identification of risk issues and mitigation plans.
  • New projects: Timely delivery, Avoid unauthorized changes, No formal escalations.

Expected annual pay for this role ranges from $60,000 to $135,000. The role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.

#J-18808-Ljbffr

Job Tags

Shift work,

Similar Jobs

Instacart Shoppers

Instacart Shopper - Delivery Driver Job at Instacart Shoppers

 ...shopping and delivery services to customers' doorsteps. This role involves selecting the freshest and most accurate orders from local supermarkets and delivering them within set timeframes, ensuring high levels of customer satisfaction and maintaining the quality of... 

Option Care Health Inc.

Clinical Care Transition Specialist / Registered Nurse - Brooklyn, NY Job at Option Care Health Inc.

 ...Possibilities. With the nations largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home...  ...EXPERIENCE REQUIREMENTS Licensed Registered Nurse (RN) or licensed Pharmacist in the state of... 

ChildServe

RN/LPN Pediatric Group Respite (PRN - Flexible Hours) Job at ChildServe

 ...services supports children with varying needs and abilities over the weekend. ChildServesRespite service allows parents to attend events for...  ...respiratory support, etc.What Youll Need~Current valid RN/LPN license in Iowa~Valid drivers license with two or fewer... 

White House Nannies, Inc.

White House Nannies Job at White House Nannies, Inc.

 ...spends a few weeks on the beach over the summer, so someone who is able to travel is preferred. Great pay + Competitive Benefits Qualifications At least 3 years of professional Nanny or Household Manager experience Must be legal to work in the US Excellent... 

SelecSource

Forklift operators (Bilingual English/ Spanish) Job at SelecSource

 ...Do you enjoy working in a warehouse where you are consistently rewarded for your work? Warehouse Associate/ Forklift drivers needed in Peachtree Corners, GA! Safely and efficiently...  ...Pick and pack orders for shipment Operate material handling equipment such as Cherry...