Job Description

Summary

• Location: Norwalk, CT
• Experience: Minimum 4+ years
• Job Type: Permanent

Ideal Candidate Should Have

• Proficiency in SAP user provisioning, role management, and basic SAP S4 HANA knowledge.
• Strong technical troubleshooting skills for IT hardware and software support, including Windows 10/11 and Office 365.
• Excellent customer service and communication skills for technical and non-technical users.
• A Bachelor's degree in computer science (preferred) or equivalent hands-on experience.
• Ability to manage priorities, handle complex scenarios, and meet project deadlines.

Job Description

Thinking Minds Inc.’s client is seeking an IT Technical Support Specialist to join their IT Helpdesk team and play a key role in supporting SAP security administration and providing general IT support. This position involves user provisioning, managing SAP roles, and assisting in the company’s transition to SAP's HANA-based systems.

Responsibilities:

SAP Role and User Management:

• Configure, maintain, and delete SAP user accounts and roles across modules (e.g., ECC, CRM, BW, Mobile, Portal).
• Implement and maintain change management workflows for SAP role requests.
• Test and implement role changes across SAP landscapes.
• Collaborate with auditors to identify and correct SAP access vulnerabilities.

General IT Support:

• Provide help desk support for PC hardware (desktops, laptops, peripherals) and software (Windows 10/11, Office 365, and business applications).
• Troubleshoot technical issues involving Citrix servers, Windows networks, and remote access technologies.
• Assist in creating and updating documentation for help desk policies and technical specifications.

Cross-functional Collaboration:

• Work closely with Business Analysts, Technical Support Engineers, and SAP consultants.
• Address end-user queries and access issues promptly.
• Escalate critical technical issues to IT management or BASIS administrators.

Project and Process Management:

• Assist in designing new SAP functionalities as requirements evolve.
• Maintain consistent testing and implementation processes for SAP modules.

Qualifications:

• Bachelor’s degree in Computer Science or a related field (preferred).
• 4+ years of experience with SAP security administration.
• Exposure to SAP Basis and application modules.
• Proficient in Microsoft Windows environments and Office 365 applications.
• Strong analytical and problem-solving skills.
• Experience with Active Directory group administration for SAP permissions is a plus.
• Certifications or additional IT training are advantageous.

This role offers a dynamic environment where you will engage with technical and non-technical teams to support critical IT and SAP functions.

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