Job Description

Why Black and Veatch

Recognized by Glassdoor as a 2023 Top 100 place to work, Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life. 

At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. 

The Opportunity

We are looking for an IT Service Delivery Manager with experience to join our team. The role entails optimizing enterprise-wide IT service delivery, functioning as the main IT contact for Construction and other departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across all IT interfaces.

The Team

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible.  Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

Key Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization 
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of IT with business needs and ensure a superior end-to-end user experience. 
• Lead IT jobsite mobilization efforts:  requirements gathering, procurement, communication networks, printers, badging  
• Facilitate and provide technical support for project sites and regional offices  
• Act as point of escalation for IT requests and incidents for business sectors, ensuring issues are resolved swiftly and effectively 
• Provide assistance and training for IT tools, equipment and systems  
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality. 
• Assess the IT needs of Black & Veatch professionals and provide recommendations for service delivery improvements 
• Assist with special projects as needed 

Minimum Qualifications

• Education: Bachelor’s degree in related field or equivalent experience.
• Experience: In addition to the education requirements, 6+ years related experience.  All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• At least 5 years of experience in evaluating IT needs with end users, paired with strong problem-solving skills, and a demonstrated ability to troubleshoot technical issues effectively. 
• At least 5 years of experience with Construction site environments 
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving. 
• Hands-on experience with ServiceNow and a proven history of successful process improvement implementations is a plus. 
• This position offers a unique opportunity to work in a dynamic, collaborative environment. The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.  
• Candidate must be available to travel up to 25% 
• Candidate must have OSHA 10 hour or be able to obtain that certification prior to travel 
• Be able to lift up to 50 pounds and sit and stand for extended periods
• Occasional overtime and weekend work may be required. 

Work Environment/Physical Demands

Hybrid work schedule: 3 days in office and 2 days remote

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