IT Helpdesk Technician Job at System One, Raytown, MO

QU5zc3Z3S3cyOFZCdVhHVThCdXdIenJyRXc9PQ==
  • System One
  • Raytown, MO

Job Description

Job Description: Helpdesk Technician

Purpose of Position
We are seeking a talented and experienced Helpdesk Technician to support our growing organization. This is a full-time, in-person role that involves both day-to-day IT support and contributing to IT projects.

In this role, you will serve as the first line of support for the organization’s IT operations, providing assistance for local and remote offices in the US and Mexico, as well as various job sites. Your responsibilities will include addressing initial incidents and service requests, escalating issues as needed, and supporting users through troubleshooting, maintenance, and configuration of IT systems. Additionally, you will manage hardware and software assets, maintain documentation on IT processes and procedures, and contribute to IT hardware and software projects.

Responsibilities

  • Provide first-line support to users via ticketing system, email, phone, Microsoft Teams, and other channels.
  • Troubleshoot, diagnose, and resolve hardware and software technical issues.
  • Communicate effectively with team members and management regarding support issues.
  • Escalate requests and incidents to the appropriate level of support when necessary.
  • Ensure the security and privacy of networks and computer systems.
  • Collaborate with IT team members on various projects.
  • Maintain and update technical documentation and service catalogs, including software installation, hardware configuration, and troubleshooting guides.

Requirements

  • High School Diploma, GED, or equivalent.
  • 1-4 years of prior IT Help Desk experience or similar IT role.
  • Proven hands-on experience diagnosing and resolving basic technical issues.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills.
  • Outstanding organizational and time management abilities.

Additional Qualifications for Success

  • Ability to work independently and manage tasks with minimal supervision.
  • Exceptional collaboration skills with users, team members, and suppliers.
  • Strong work ethic and a commitment to exceeding expectations.
#M1

Job Tags

Full time, Local area,

Similar Jobs

ARS-Rescue Rooter

Service Plumber Job at ARS-Rescue Rooter

 ...from Full-time, year-round work Join ARS, the nations largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. What We Offer: ~ Insurance available after 31 days ~ Low-cost... 

Lee Silsby Compounding Pharmacy LLC

Entry Level Pharmacy Data Entry Technician Job at Lee Silsby Compounding Pharmacy LLC

Entry Level Pharmacy Data Entry Technician Location Beachwood, OH : Role Summary The Data Entry Technician is responsible for providing excellent customer service and for the accurate and timely billing of compounded preparations based off patient specific prescriptions... 

The Eye Group

Optometry Position - Northeast AL area, AL - Join Growing Practice Job at The Eye Group

Optometrist needed to join established practice in Northeast Alabama near Fort Payne Monday through Thursday, no weekend hours. Competitive salary, benefits, and signing bonus offered. Located under an hour to Chattanooga, TN and under three hours to Atlanta. Growing and... 

Boston Services

Registered Nurse - MedSurg / Telemetry (Nursing) - UH-2300 CARDIAC STROKE 105100018 Job at Boston Services

Travelers ONLY, no locals, FREE PARKING for easy access to hospitalMSTELEPrefer 2 years of recent experience and Epic experienceWill consider candidates that have 1 year experience. Cardiac, Stroke, Tele, Post PCI, acute bipap, cardiac drips, NIH scale for stroke pt'sShift... 

iSchool

International Curriculum English Literature Teacher Job at iSchool

 ...Responsibilities:- Responsible for teaching IG English Literature, AS English Literature, and school-based English Literature courses in the international curriculum for high school.- Complete research and development work for IG/AS/school-based English Literature courses,...