Job Description

ABOUT SURYA

Surya is a leading home décor company that has gained attention for its innovative designs and breadth of high quality home accessories. Products include area rugs, pillows, throws, accent furniture, art, bedding and lighting sold through a broad spectrum of global retailers, distributors, and interior designers. Surya fosters an energetic work environment of creativity and collaboration, with each employee taking personal ownership in the company. Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of America's fastest growing privately held companies.

Job Summary

Responsible for the timely and accurate resolution of international account support requests through the provision of reliable, responsive and resourceful service in every interaction. Acts as a Surya subject matter expert for International Account customers concerning Surya products, orders and fulfillment processes. Reports directly to the International Sales Manager and interacts with all Surya departments to resolve issues for the customers.

Primary responsibilities

• Help troubleshoot problems with customer related issues.
• Provide accurate product and service information.
• Review open orders and ensure timely shipments.
• Provide quotes status tracking and reporting for all open international account projects.
• Ensure accurate order placement and fulfillment.
• Work closely with purchasing to ensure product flow and inventory levels.
• Maintain customer inventory feeds, pricing and order processes.
• Assist in the creation of customer facing presentations and product selections.
• Accurately document all customer interactions in appropriate systems.
• Troubleshoot and resolve issues to the satisfaction of customers as needed.
• Escalate recurring problems to immediate supervisor.
• Provide supervisor and Customer Care management with process improvement recommendations.

Job Requirements

• Passion for international business/cultures/diversity!
• Demonstrate exceptional customer service skills.
• Demonstrate ability to accurately problem solve.
• Enjoy working with others in a team environment.
• Exceptional attention to detail is critically important!
• Knowledge of Microsoft office products, i.e., Excel, Outlook, Word.
• Adapts well to change and learning new processes.
• Demonstrates the understanding of balancing the needs of the business with customer needs.
• Ability to handle multiple projects at the same time

Preferred Experience

• Bilingual (any languages).
• College Student or just graduated.
• Some advanced degree work in a related field.
• Greater than two years of experience in a service support role.

Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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