Job Description

Title: Claims Support Representative - Independent Insurance Agency

We are seeking a detail-oriented and customer-focused Claims Support Representative to join an independent insurance agency in Southfield. In this role, you will be responsible for assisting personal and commercial lines customers through the claims process, ensuring timely communication, and providing support from start to finish.

Key Responsibilities:

• Provide exceptional customer service for daily claims-related phone calls
• Report claim details to carriers within one business day
• Track and monitor the progress of claims until resolution
• Act as a Customer Claim Advocate to ensure customer satisfaction
• Maintain up-to-date claim statuses in the Applied Epic (Agency Management System)
• Monitor daily claim activities and status updates
• Regularly check carriers' websites for claim status information
• Enter account activity into the claims system for processing
• Send claims documentation via fax, email, or mail to relevant parties

Required Knowledge & Skills:

• Experience with Commercial and Personal Lines Insurance
• Property & Casualty License preferred but not required
• Familiarity with the Applied Epic or similar agency management systems
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to multitask and stay organized
• Strong sense of accountability and ownership

Perks

• Comprehensive medical benefits covered 100% by the agency
• Competitive PTO package, 401K with matching, and flexible schedule hours
• Hybrid work environment that's 50% remote

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