Help Desk Technician Job at Insight Global, Las Vegas, NV

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  • Insight Global
  • Las Vegas, NV

Job Description

Qualifications:

  • 2+ years of experience in a help desk or deskside support role (private or public sector)
  • Active A+ certification
  • 1+ years of experience supporting and troubleshooting Mac/Apple products (approximately 20% of their machines)
  • Role involves 50% help desk and 50% deskside support
  • Strong culture fit and excellent customer service skills, as you will be supporting internal Switch employees

Plusses:

  • Military experience (Switch is a high-level security site)
  • Additional certifications
  • Experience supporting internal employees

Job Description: Insight Global is seeking a Help Desk/Service Desk Technician to join our team. This onsite role is crucial as you will be the first line of support for approximately 20 internal Switch employees at our Grand Rapids location.

Additional Information:

  • On-Call Schedule: Employees at Switch are on call once every 13 weeks, from 8 AM Monday to 8 AM the following Monday.
  • Regular Hours: Onsite hours are 8 AM - 4 PM or 9 AM - 5 PM, Monday through Friday.

This position pays between $25-30/hr

Job Tags

Monday to Friday,

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