Guest Service Agent - Embassy Suites by Hilton Milpitas Silicon Valley Job at Hilton, Milpitas, CA

Qk5zc3RneTQyY2RPdUhlVTlCKzNHajdxRVE9PQ==
  • Hilton
  • Milpitas, CA

Job Description

The Embassy Suites Milpitas Silicon Valley is looking for a customer service focused individual to join this dynamic team. The ideal candidate would have a positive outgoing personality with experience in customer service or similar role. This is a great opportunity for an individual looking to grow in the Hospitality industry.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's while delivering great and caring service to our guests.

We are a 267 room hotel off I-680, 11 miles from Silicon Valley and San Jose. We’re 10 minutes from the Great Mall and 20 minutes from Levi’s Stadium.

Classification: Full time

Hourly Range: $20.25-$20.25

Shift Pattern: Must have open availability to work a mixture of daytime and evening shifts which include weekends and holidays

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale. system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve and relay messages to guests via Kipsu.
  • Be a Champion of Service for our guests utilizing our HEART model.
  • Be a driver of great SALT scores (guest satisfaction survey.)
  • Manage and maintain Lobby area to ensure it is clean and tidy for our guests.
  • Must be able to work evenings shifts, weekends and holidays.

What are we looking for?

  • At least 1 year hotel/hospitality experience in a fast paced environment, preferred, but willing to train someone with retail and/or customer service experience.
  • A multi-tasker, must be able to answer phones, respond to guests, check in/out guests at any given moment.
  • Friendly, positive can-do attitude and a team player.
  • Able to respond to guests requests with a sense of urgency.
  • The desire to grow a career within Hilton.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Embassy Suites by Hilton Milpitas Silicon Valley

Location: null

Requisition ID: HOT0B8YM

EOE/AA/Disabled/Veterans

Job Tags

Hourly pay, Holiday work, Full time, Local area, Shift work,

Similar Jobs

ExamOne, A Quest Diagnostics Company

Mobile Phlebotomist Job at ExamOne, A Quest Diagnostics Company

 ...company currently has multiple , immediate openings for skilled Phlebotomists throughout Southeastern Wisconsin! Areas of focus include...  ..., making our high-demand hours: 6am 10am, 4pm 8pm, and weekend mornings. What are the job requirements?~ Minimum of 100... 

Schuchart

Carpenter Foreman Job at Schuchart

 ...hear commands from supervisors and back-up safety alarms on equipment. Skills Or Experience Requirements: Current Journeyman Carpenter license/certificate required. Minimum of 2 years in a Foreman carpenter role or similar leadership position. Comprehensive... 

Northstrat

DevSecOps Engineer Job at Northstrat

 ...Certified Administrator)~ Familiarity with CI/CD toolchains (Certified Jenkins Engineer, Gitlab)~ Knowledge with Terraform (Hashicorp certified Terraform Associate)~ Familiarity with security methodologies and tools (SonarQube, etc)~ Demonstrated problem-... 

P.E.A.C.H. Teams

HVAC Sales Representive Job at P.E.A.C.H. Teams

 ...Apply Today and Join our Team! Our Ideal Candidate: Ideally some sort of sales (Window, roofs, bathroom, home improvement experience.) is preferred. 2yrs Sales experience is required. Is a dependable self-starter Provides exceptional customer... 

Dorman Products

Warehouse Receiving Supervisor (Weekend Shift) Job at Dorman Products

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience...