Job Description

Must be reliable, detail-orientated, with a positive attitude. Must be available to work weekends, overnight, and flexible. Guest Service Agents should be able to ensure the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

Duties and Responsibilities:

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. 
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. 
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
• Offers guests assistance whenever possible. 
• Responsible for resolving escalated customer relations issues. 
• Answers inquiries pertaining to hotel policies and services. 
• Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. 
• Responsible for positively representing and promoting the property. 
• Ensures systems and procedures are in place and followed for guest safety and security. 
• Help with laundry. 
• Help with breakfast.

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