Job Description
Scope:
Ensure exceptional guest satisfaction and optimize hotel revenue through efficient and courteous check-in/check-out processes and attentive coordination of guest services.
Primary Responsibilities:
Guest Registration & Check-Out:
Promptly and courteously check guests in and out of the hotel using up-selling techniques to maximize room revenue. Prepare for group arrivals, departures, and VIP check-ins. Maintain awareness of all hotel events and functions during your shift.
Customer Service & Support:
Respond to guest requests and inquiries in a timely, friendly manner. Promote hotel amenities, services, and facilities, and provide helpful information about local attractions and directions to enhance the guest experience.
Problem Resolution:
Address and resolve minor guest issues independently to ensure satisfaction. Promptly escalate significant concerns, complaints, or disturbances to the supervisor.
Reservations & Coordination:
Assist guests with reservations or coordinate with the central reservation system as needed.
Cash Handling & Reporting:
Accurately handle guest payments and departmental accounting, including receipts, guest accounts, and credit transactions. Post all charges, complete daily cashier reports, prepare bank deposits, and reconcile cash drawers.
Security & Safety:
Issue, control, and manage guest safe-deposit boxes in accordance with security procedures.
Night Audit Coverage:
Be cross-trained to perform Night Audit duties, including balancing daily financial transactions and preparing audit reports.
Telephone & Communication Duties:
Handle all incoming calls efficiently and professionally. Dispatch shuttle services and internal staff as necessary. Maintain a guest call log, respond to requests or complaints promptly, and ensure thorough follow-up.
Professional Presentation:
Maintain a polished and professional appearance in accordance with company dress code and grooming standards.
Policy Adherence:
Follow all hotel and company policies, procedures, and service standards consistently.
...Job Description Join a locally owned Great Clips salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chairgreat opportunities await!! Our stylists earn an average of $29. per hour, with top...
...Order#: NY1547475 PRINCIPAL COURT REPORTER QUALIFICATIONS: Applicants must be currently employed by the NYS Unified Court System; and One (1) year of permanent, competitive class service as a Senior Court Reporter; or An equivalent combination of education and experience...
Systems Integration/Test Engineer Location: Orlando, FL Job ID: #71632 Pay Range: $75-87 AN HOUR 12 MONTH CONTRACT DOD SECRET CLEARANCE REQUIRED TO START Seeking an experienced and strategic leader to serve as the Hardware-in-the-Loop (HWIL) Integrated Product Team (IPT...
...Being a Windermere agent is much more than a job. Its a true calling... ...exist to elevate and humanize real estate, every day. We are... ...to work independently and as part of a team Reliable transportation... ...Internal Support Team ~ Part-time (case-by-case basis)~ Flexible...
...Opportunity for advancement If you are a World Class Coach who loves the fitness industry & can step in as a top coach... ...they can be the best coach on staff ~ Extensive knowledge of Strength & Conditioning ~ Ability to program for 1 on 1 clients ~ Positive and energetic...