Front Desk Receptionist Job at Benny's Colville Inn, Washington DC

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  • Benny's Colville Inn
  • Washington DC

Job Description

Job Title: Hotel Front Desk Receptionist
Location: Benny's Colville Inn, Colville, Washington
Job Type: Full-Time / Part-Time / Shift Work
Reports To: Front Office Manager
Job Summary:
We are seeking a friendly, professional, and customer-focused Hotel Front Desk Receptionist to join our team. As the first point of contact for guests, you will play a key role in creating a welcoming experience. You will be responsible for handling guest check-ins and check-outs, reservations, and providing information and assistance throughout their stay.
Key Responsibilities:
  • Greet guests upon arrival with a warm and welcoming attitude.
  • Check guests in and out efficiently, verifying reservations and issuing room keys.
  • Process payments, issue receipts, and maintain accurate billing records.
  • Answer incoming calls, respond to emails, and handle guest inquiries or requests.
  • Provide information about hotel services, amenities, local attractions, and directions.
  • Coordinate with housekeeping and maintenance to ensure room readiness and respond to guest needs.
  • Address guest complaints or concerns promptly and professionally, escalating when necessary.
  • Maintain the front desk area, ensuring it is tidy, professional, and presentable at all times.
  • Follow hotel security procedures and safeguard guest confidentiality.
  • Perform daily shift reports and administrative tasks as required.
Qualifications:
  • High school diploma or equivalent; associate's degree in hospitality or related field is a plus.
  • Proven experience in customer service; previous hotel front desk or receptionist experience preferred.
  • Proficiency with front desk systems and office software (e.g., MS Office, hotel booking software like Opera, Cloudbeds, or PMS systems).
  • Excellent communication and interpersonal skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Flexible availability, including evenings, weekends, and holidays.
  • Professional appearance and demeanor.
Work Conditions:
  • Standing for extended periods
  • Interacting with guests from diverse backgrounds
  • Working shifts including nights, weekends, and holidays
Benefits (if applicable):
  • Competitive pay
  • Paid time off
  • Employee discounts
  • Opportunities for advancement

Job Tags

Holiday work, Full time, Part time, Local area, Flexible hours, Shift work, Afternoon shift,

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