A dispatcher in a freight forwarding company is responsible for coordinating the transportation of goods by managing the scheduling and allocation of trucks to pick up and deliver shipments, communicating with drivers, customers, and carriers to ensure timely delivery, and resolving any logistical issues that may arise throughout the shipping process; essentially acting as the central point of contact for all aspects of a shipment once it is booked with the company.
Key responsibilities of a freight dispatcher:
Skills and qualifications for a freight dispatcher:
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