ERP Helpdesk Coordinator Job at ACS Consultancy Services, Albany, NY

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  • ACS Consultancy Services
  • Albany, NY

Job Description

Job Title: ERP Helpdesk Coordinator (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications:

Responsibilities:

  • Regularly monitor ERP system performance and logs to detect potential issues before they escalate.
    • Ensure appropriate rolebased access control is maintained to comply with security and governance policies.
    • Assist in evaluating the impact of ERP updates or changes on existing workflows.
    • Communicate upcoming changes to users and provide guidance on adapting to new features.
    • Gather requirements from users for ERP customizations and enhancements.
    • Work with technical teams to prioritize and implement these changes.
    • Assist users in generating and customizing ERP reports as needed.
    • Provide insights and metrics on system usage and support requests to management.
    • Help troubleshoot and support integrations between the ERP system and other software (e.g. CRM HRIS or supply chain tools).
    • Support internal and external audits by providing required ERP data or access logs.
    • Ensure compliance with organizational policies and regulatory standards.
    • Develop and maintain an escalation process for critical or unresolved issues involving higherlevel IT teams or vendors.
    • Continuously update internal and external knowledge base resources with lessons learned from resolved tickets and user feedback.
    • Collaborate on backup and recovery strategies for ERPrelated data and system configurations.

Qualifications:

  • Experience with APIs data flows or middleware used in ERP systems.
  • Understanding of database systems like SQL for basic querying and troubleshooting.
  • Analytical thinking to identify root causes of issues and recommend effective solutions.
  • Ability to interact effectively with nontechnical users and explain complex concepts in simple terms.
  • Support ERPrelated projects such as module rollouts or system upgrades by tracking progress and milestones.
  • Awareness of industryspecific ERP modules (e.g. manufacturing finance or healthcare) for tailored support.
  • ITIL certification for service management.
  • ERPspecific certifications (e.g. SAP Certified Application Associate Oracle ERP Cloud certification).
  • Ability to handle highpressure situations calmly and efficiently.
  • Excellent organizational and multitasking skills to manage competing priorities.
  • Strong verbal and written communication skills to document and explain solutions clearly.
  • Federal Experience is a plus.
  • Required Security clearance.


    If you meet these qualifications please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.

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