Job Description

Location:

163 S River Rd, Bedford, NH 03110, United States

This is a hybrid position with in-office and remote work flexibility.

Job Description  for the entry-level IS Technician

We are seeking an entry-level IS Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.

Key Responsibilities for the entry-level IS Technician

• Troubleshoot hardware, software, and network issues for internal users.

• Manage and resolve help desk tickets in a timely manner.

• Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.

• Install and configure hardware, software, and peripherals as needed.

• Document technical processes and resolutions for future reference.

• Maintain strong communication with team members and end-users to deliver excellent customer service.

Qualifications for the entry-level IS Technician

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.

• Knowledge of Excel formulas and Visual Basic (VB) macros.

• Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.

• Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.

• Excellent customer service and communication abilities.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required.

Work Schedule for the entry-level IS Technician

This is a hybrid position, following the accounting team's schedule:

• Sunday through Thursday workweek.

• Work from home on Sundays , providing remote support.

• In-office work Monday through Thursday at our Bedford, NH location.

Applicants must be able to reliably commute to the Bedford office for the required in-office days.

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