Job Description

Mettle Management has an immediate need for a Customer Service Coordinator to join our rapidly growing team. At this rapidly-growing marketing company, our marketing includes highly targeted direct selling promotions, merchandising, auditing, sampling, and demonstration, and building real relationships with consumers.

We are an ambitious Direct Salesforce that links Fortune 500 companies to their future consumers. We develop effective ways to promote our client's products and services. Face-to-face interactions with consumers allow us to build quality relationships which in turn generate a loyal customer base for our clients.

Customer Service Coordinator Expectations:

• Attracts potential customers by answering product and service questions; suggesting information about products and services.
• Opens customer accounts by recording account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Ability to multi-task and to work under pressure.

Position Benefits:

• Work with Fortune 500 Clients
• Opportunities for Progression in a Fast Growing International Business
• Stimulating Environment

Position Requirements:

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

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