Position: Desktop Technical Lead Engineer
Location: PLANO, Texas Onsite
Duration: Long Term Contract
Note: Face to face Interview
Skills :
Job Description:
· Single point of contact for end user to receive support and maintenance for computers and network system
· Ensure that Incidents and Service Requests have been dealt with to the Business user ¿s satisfaction
· Ensure that response time and resolution time objectives are met as defined in the SLA
· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
· Customize desktop hardware to meet user specifications and site standards.
· Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
· Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
· Troubleshooting network connectivity in a LAN/WAN environment.
· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
· Work with WDS Management team to test and deploy desktop images.
· Provide and support Data Centre Activities.
· Support all Microsoft, third party and internally designed applications.
· Provide detailed documentation and communicate precisely with other IT teams as required.
· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
· Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems.
· Knowledge of all software applications used within the organization.
· Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies.
· In depth knowledge of Desktop and laptop hardware.
· Intermediate knowledge of TCP/IP, DNS and Internetworking Technology.
· Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
· Knowledge of ITIL.
· Knowledge of Server, Voice & Communications Infrastructure.
· Knowledge of various Operating systems (e.g. Windows, Linux, Apple).
· Knowledge of Audio and Video Conferencing technologies.
· Good communication Skills (both verbal and written).
Thanks & Regards
Rakesh Vangala
Team Lead
Burgeon IT Services LLC.
Contact: 302-439-7230.
Email Id: rakesh@burgeonits.com OR rakesh.v@burgeonits.net
Website: , LinkedIn: linkedin.com/in/rakesh-v-ba1422177
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