Job Description
Desktop Support Technician
San Diego, CA 92127
SUMMARY:
- A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work
JOB DUTIES AND RESPONSIBILITIES:
Provide hardware and software support – In an efficient and professional manner, assist user issues like the following:
- Both Mac and Windows and software knowledge/troubleshooting
- Management of asset inventory and detailed record-keeping is essential
- Some lite cell phone support
Customer Service – Assist users in a prompt and courteous manner through the following methods:
- All Ticket Support using Wolken (Ticket Platform)
- Email through Google Mail
- Chat platforms. Google Chat and Slack
- Calls made through Webex calling
- Video conferencing through Webex
Special Projects – Various tasks and other non-technical responsibilities will be required, such as the following:
- Provide technical training to users through video conferencing or in person
- Create technical documentation
- Verify and test new software and/or processes
- Assist with placing technical signage around the office when needed
- Possible travel to other locations
QUALIFICATIONS:
- Experience in a corporate Helpdesk and/or Desktop support environment is preferred
- Consider themselves "tech-savvy” and willing to learn new ideas
- Excellent customer service skills to work effectively with clients
- Understanding of Windows 10 Operating System
- Understanding of Mac OS is a plus
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req24-01339
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