Desktop Support Technician Job at Pop-Up Talent, San Diego, CA

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  • Pop-Up Talent
  • San Diego, CA

Job Description

Desktop Support Technician

San Diego, CA 92127

SUMMARY:

  • A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work

JOB DUTIES AND RESPONSIBILITIES:

Provide hardware and software support – In an efficient and professional manner, assist user issues like the following:

  • Both Mac and Windows and software knowledge/troubleshooting
  • Management of asset inventory and detailed record-keeping is essential
  • Some lite cell phone support

Customer Service – Assist users in a prompt and courteous manner through the following methods:

  • All Ticket Support using Wolken (Ticket Platform)
  • Email through Google Mail
  • Chat platforms. Google Chat and Slack
  • Calls made through Webex calling
  • Video conferencing through Webex

Special Projects – Various tasks and other non-technical responsibilities will be required, such as the following:

  • Provide technical training to users through video conferencing or in person
  • Create technical documentation
  • Verify and test new software and/or processes
  • Assist with placing technical signage around the office when needed
  • Possible travel to other locations

QUALIFICATIONS:

  • Experience in a corporate Helpdesk and/or Desktop support environment is preferred
  • Consider themselves "tech-savvy” and willing to learn new ideas
  • Excellent customer service skills to work effectively with clients
  • Understanding of Windows 10 Operating System
  • Understanding of Mac OS is a plus

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req24-01339

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