Job Description

Position Title: Desktop Support/Field Support

Location: New York City, NY/Bostan, MA/Alpharetta, GA (Day 1 Onsite)

Duration: 6+ Months

Job Description:

• Hands on knowledge on Windows OS imaging, installation and configuration
• Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.
• Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
• Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
• Support all the One Drive Access, Storage related issues.
• Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.
• Handle the Hardware/Software requests from the dedicated locations.
• Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.
• Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
• Handle Secure Wipe, Asset Disposal as per agreed process
• Should have good understanding of IT Service Management Processes.
• Basic understanding on SCCM activities
• Good understanding on group policy and active directory
• Should provide break fix support wherever necessary.
• Maintain Asset Inventory of existing devices and buffer stock if any.
• Provide support for Network/Storage/Server related activities on the site wherever required.
• Has good understanding of Service now

Skill sets: Certifications: Must Have:

• 1) CompTia A+ Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security
• 2) HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service.
• 3) Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment1

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