Description
\n\t\t\t\t\tProvides outstanding service to promote deep and lasting member relationships.\nAnswers general inquiries and performs account maintenance via phone or email channels.\nMeets/exceeds key critical metrics.\nResearches and resolves problems under the mentorship of the Supervisor or Lead with a sense of urgency.\nTakes ownership of member concerns, sets the expectations, and provides timely follow- up/resolution.\nSees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.\nMaintains knowledge of credit union policies, procedures, and regulations.\nPerforms other duties as assigned.
\n\t\t\t\t\tSkills
\n\t\t\t\t\tCustomer service, Call center, Help desk support, Customer support, Technical support
\n\t\t\t\t\tTop Skills Details
\n\t\t\t\t\tCustomer service
\n\t\t\t\t\tAdditional Skills & Qualifications
\n\t\t\t\t\tBilingual Spanish (preferred)\nAbility to organize and prioritize multiple tasks.\nResolves requests with a sense of urgency and escalates timely.\nPromotes and participates in a cohesive team environment.\nEffectively communicates ideas and information, both verbally and in writing.\nTakes ownership and acts proactively to solve member concerns.\nUtilizes tools and resources to solve sophisticated inquiries.\nCreatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.\nAnalyzes information and recommends achievable operational improvements.\nExcellent customer service and communication skills.\nMember-centric with a friendly, professional demeanor.\nMinimum of a high school diploma; some college course work preferred; degree highly desirable.\n1+ year experience in call center customer service\nCourtesy, tact, and diplomacy with current and potential members, peers, and staff.\nProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.\nFamiliarity and comfort with online systems and other technology.
\n\t\t\t\t\tExperience Level
\n\t\t\t\t\tEntry Level
\n\t\t\t\t\tPay and Benefits
The pay range for this position is $21.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lynnwood,WA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4> About TEKsystems:\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
\n\nThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\n\nAbout TEKsystems and TEKsystems Global Services \n\nWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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