Customer Service Representative (Chinese) Job at ALIGCUS Inc, San Gabriel, CA

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  • ALIGCUS Inc
  • San Gabriel, CA

Job Description

Customer Service Representative (Chinese) Location San Gabriel, CA :

Ali-General Contractor US (ALIGCUS) was founded in 2008. After nearly ten years of development, the company has also developed into a full-service real estate enterprise integrating real estate investment consulting, architectural design, landscape design, and interior design, trusted by hundreds of real estate development companies.

We are looking for a Chinese-speaking Customer Service Representative to join our growing team. You will be a dynamic member of the office, working closely with potential/current clients. Here are a few responsibilities you would expect:

:

  • Follow up with sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Perform other duties as assigned

Desired Skills & Experience:

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • San Gabriel, CA 91776: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 2 years (Required)
  • Customer Relation: 2 years (Required)
  • Customer Retention: 2 years (Required)

Language:

  • Cantonese (Required)
  • Mandarin (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, For contractors, Relocation, Shift work,

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