Job Description

Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.

The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.

Responsibilities:

• Provide excellent customer service in an outgoing, courteous, friendly and professional manner
• Process product sales orders for customers via phone, fax or email
• Assist customers in locating items in the sales catalog and/or website
• Assist customers with product knowledge or technical assistance
• Assist customers in tracking sales order shipments
• Assist customers with account information and process credit card payments

Requierments:

• Must be able to clearly speak and write in English
• Spanish speaking/writing skills are a plus*
• Must be polite, friendly and outgoing
• Must have excellent phone etiquette and people skills
• Must be able to work together, as a team, as well as independently
• Ability to follow through with questions from customers
• Ability to fax/email instructions and/or other document requests to customers
• Must possess strong computer and typing skills

Education/Experience Required:

• Prior customer service experience is a must
• Prior sales experience is helpful
• Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful

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