Job Description

About Us:

Source One Technology is a leading provider of IT solutions and services. We're seeking highly skilled and customer-focused Chat Support Associates to join our team.

Job Summary:

As a Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.

Responsibilities:

• Respond to Customer Inquiries: Answer customer live chats in a timely and professional manner.
• Resolve Technical Issues: Resolve technical issues and provide solutions to customers via live chat.
• Provide Product Information: Offer product information, pricing, and availability to customers.
• Document Customer Interactions: Accurately document customer interactions in our CRM system.
• Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
• Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.

Requirements:

• High School Diploma or Equivalent: Required.
• Customer Service Experience: 0-1 year of customer service experience (entry-level).
• Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
• Excellent Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
• Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.
• Quiet and Dedicated Workspace: A quiet and dedicated workspace with minimal distractions.

What We Offer:

• Competitive Salary: A competitive salary range of $35,000 - $50,000 per year (full-time) or $15 - $25 per hour (part-time).
• Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off (full-time only).
• Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.
• Flexible Scheduling: Flexible scheduling options, including part-time and full-time opportunities.
• Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.

Technical Requirements:

• Operating System: Windows 10 or macOS High Sierra (or later)
• RAM: 8 GB or more
• Processor: Intel Core i5 or AMD equivalent
• Internet Connection: Reliable internet connection with a minimum speed of 10 Mbps
• Headset: Noise-cancelling headset for clear communication

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Job Tags

Hourly pay, Full time, Part time, Remote job, Flexible hours,

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