Call Center Representative Job at Planned Parenthood of Metropolitan Washington DC, Gaithersburg, MD

Qjk0b3NRSzUyTUZOdkhDWDlCaXpIVHJwR3c9PQ==
  • Planned Parenthood of Metropolitan Washington DC
  • Gaithersburg, MD

Job Description


Description:

Planned Parenthood of Metropolitan Washington, DC (PPMW) has been providing high-quality healthcare to women, men and teens in the Metropolitan Washington DC area for 80 years. Our experienced and caring team of doctors, nurse practitioners, registered nurses and other staff are what makes PPMW a premier place to work, learn and further your career.

Requirements:

Under the direct supervision of the Call Center Supervisor, the Call Center Representative (CSR) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Metropolitan Washington, DC (PPMW) services, test results, payment options, insurances, hours, locations and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPMW productivity and customer service standards.

ESSENTIAL FUNCTIONS:

  • All duties and responsibilities are performed in a professional and customer service oriented manner in compliance with PPMW's Manual of Medical Standards and Guidelines, PPMW policies and procedures, and State and Federal regulatory requirements. Demonstrate proficiency in use of telephone system and insurance verification processes.
  • Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries. Manage high volume of calls on a daily basis and prioritize any required follow-though.
  • Respond to callers' basic questions and resolve issues using agency resources in accordance with PPMW protocol. Transfer calls to appropriate staff and/or departments as well as take messages as indicated by protocol.
  • Schedule appointments in NextGen system according to PPMW protocol and demonstrate knowledge of PPMW protocols and services in order to provide basic assessment for the purpose of scheduling visits.
  • Collect insurance information as appropriate, and ensure patients are aware of estimated financial responsibility at the time of scheduling.
  • Responsible for the timely verification and authorization of insurance for patients by phone or online. Resolves any issues with coverage and escalates complicated issues to a supervisor.
  • Clearly documents benefit information in NextGen and communicates this information to health center staff.
  • Provides accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for her appointment.
  • Instruct clients on all information/documents that are needed to be brought to their appointment.
  • Respond effectively and appropriately to patients with difficult situations that require further attention in accordance with PPMW protocol.
  • Perform data entry into the practice management system, for patient demographic information, fee assessment, insurance/pharmacy information and visit information as appropriate.
  • Work as part of medical services team to meet established productivity standards for patient numbers, quality and customer service. Meet productivity standards specific to call center.
  • Assist in identifying issues and trends and make recommendations to help improve overall customer service experience.
  • Participate in training sessions, including computer-assisted learning, as required.
  • Abide by the mission of PPMW.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • High School diploma or equivalency required.
  • Medical Assistant/Medical Administrative Assistant graduate or Certified Medical Assistant/Medical Administrative Assistant or
  • Bachelor's Degree in Social Service, Human Service or Science preferred, or
  • Minimum one year experience as a medical receptionist, medical assistant or customer service representative, with appointment scheduling experience required.
  • Familiarity with women's reproductive healthcare preferred.
  • Bilingual (Spanish/English) preferred.

PIcaf85d4f5a34-30492-36124316

Job Tags

Similar Jobs

West Fargo Park District

Individual & Team Sports Coach Job at West Fargo Park District

 ...Location: West Fargo Park District, West Fargo, ND Job Type: Part-Time, Seasonal Pay: $15$17 per hour Join Our Team!The West...  ...Overview As anIndividual & Team Sports Coach, you will lead gym activities during an hour-long program that focuses on fitness and... 

Direct Counsel

M&A and Private Equity Associate Job at Direct Counsel

Direct Counsel, LLC is seeking M&A and Private Equity Associates for a leading global law firm to join their esteemed team in New York. We welcome candidates who are prepared to advise corporate clients and private equity funds on a range of transactions, including acquisitions... 

Laramie Range Ford

Finance and Insurance Manager Job at Laramie Range Ford

 ...Closed Sundays* Great Work Environment* Wonderful CultureRESPONSIBILITIES:* Responsible for helping our customers arrange the financing of their purchases and presenting them with additional products that enhance their vehicle and ownership experience.* Proficient... 

Staging Solutions - Events & Experiences

Rigging Supervisor - George R. Brown Convention Center Job at Staging Solutions - Events & Experiences

About the Role Staging Solutions provides creative, strategic, and production services as well as exceptional brand experiences to audiences of all sizes, in countries around the world, for all kinds of budgets. Staging Solutions is a home for experts who understand...

Dexian

Corporate Recruiter Job at Dexian

 ...Job Description Product Management Corporate Recruiter In this role, you will support Product Management talent acquisition, and the Corporate Recruiter will have full-lifecycle recruiting responsibilities. The ideal candidate will lead all recruiting activities...